Customer Care Consultant

6 days ago

Canning Vale, Australia Blackwoods Full time

Opportunities to develop and grow career
- Team member discount card to use at Kmart, Bunnings, Target & Officeworks
- Highly autonomous role where you can leverage your expertise

**Blackwoods** is looking for a **Customer Care Consultant Rio Tinto **to join our Mega Mining business team to provide an excellent service to Blackwood’s largest customer. This is a full-time opportunity working with the top client of the business and will be based at our Blackwoods office in Canning Vale, WA

As a Customer Care Consultant, your day-to-day responsibilities:

- Expedite orders to ensure delivery expectations are met and KPI’s are achieved. Follow the agreed process and interrogate each line to maximise delivery opportunities. Follow through all actions and understand escalation processes to close out expediting as quickly as possible
- Identify and assess customer requirements by effective questioning and interrogation of the system. Be ruthless in your pursuit to improve the customer experience by proactively looking for service and process improvements
- Feel empowered to make financially sound decisions to deliver an outstanding service to our Mega Mining Customers.
- Release EDI exceptions to ensure customer orders flow through the system as quickly and effectively as possible
- Learn new business systems and be comfortable and agile in an environment of change

As a Customer Care Consultant, you’ll need a blend of skills and experiences to excel in the role:

- Problem solving to drive the right outcome for both our customers and the business
- Multi-skilled and able to undertake all roles and responsibilities within the team
- Identify when you require further training to complete a task and be proactive in making it known to your line manager
- Sense of urgency to resolve all our Mega Mining Customer requests as quickly and efficiently as possible
- Computer literacy and able to learn new business systems and be comfortable in change of environment
- Excellent communication and administration skills

**CULTURE & BENEFITS**

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Attractive permanent salary and incentives
- Flexible and hybrid working, with access to our ‘All Can Flex’ program
- Ability to purchase up to 4 weeks’ additional annual leave
- Attractive Wesfarmers share plans every year
- Highly successful Refer-A-Friend program - to earn up to $2,000 for each referral
- Generous paid parental leave policy
- Regular team events, celebrations and BBQs
- Team member discount card to use at Kmart, Bunnings, Target & Officeworks
- Further Wesfarmers discounted offers from over 300 corporate partners
- Free onsite free parking and more

**OUR STORY**

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

**NEXT STEPS**

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