Customer Support Coordinator

7 days ago

North Ryde, Australia Ecowize Australia Full time

**The company**:
Masterwize is part of the Ecowize Group and was established 1985. Masterwize provides multi-location cleaning, property services and specialised one-off cleaning to more than 1000 sites across Australia. We're committed to client outcomes across a broad range of industries.

**The Role**:
This role of Business Support Coordinator. This is a **Part Time Position**, **5 Hours a day (Mornings) Monday to Friday**. This job has the potential to evolve into a Full Time role.

**Duties include**:

- Advertising and induction of retail & commercial cleaners
- Back office support to the business in the provision of retail and commercial cleaning services
- Daily Co-ordination with Area Managers and the ability to prioritise tasks.
- Liaise with both the cleaners and clients on a daily basis as well as correlate payroll information once a fortnight to ensure the correct payment of cleaners.
- Management of internal database
- Advertising of cleaners Australia wide
- Complete necessary documentation for new hires
- Communicate with clients and Area Managers and rectify grievances in a timely manner
- Correct completion of spread sheets once a fortnight for payroll purposes
- Follow up and reporting on cleaner attendance in respective states of responsibility
- Assisting the Operations Support Manager and Periodic Projects Manager in day to day tasks.

**Requirements and skills**:

- Excellent computer skills are essential as you will be working on an electronic platform.
- Must be able to demonstrate experience in all Microsoft packages.
- Good communication skills and telephonic manner as you will receive a high volume of calls.
- Proficiency in English.
- Well organised, attention to detail and responsible with an aptitude in problem-solving.
- A team player with high level of dedication.

**Job Type**: Part-time

**Salary**: $65,000.00 per year

Expected hours: 25 per week

Schedule:

- Morning shift

Application Question(s):

- Are you experienced with Microsoft Office products?

**Experience**:

- Office Administrator: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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