Supporter Engagement Coordinator

Posted: 13/10/2025

Closing Date: 29/10/2025

Job Type: Permanent - Part Time

Location: North Ryde NSW

Job Category: Supporter Engagement - Inbound

**Why Baptist World Aid Australia?**

If you have a desire to be part of a passionate, committed, people-oriented organisation that is committed to ending povertythen you’re in the right place

Baptist World Aid Australia is an international Christian development organisation working in 24 countries. We partner with like-minded organisations overseas to implement community development and disaster projects that empower communities to lift themselves out of poverty. Last year, our work benefited over 800 000 people.

When you join Baptist World Aid, you’ll become part of a rich, 60 plus year history. As a valued member of our team, you’ll be integral to achieving our mission of helping Australians tackle the injustice of global poverty.

We’re looking for someone with the know-how, passion, and commitment to inspire our faithful supporters to action on povertyis it you?

**Who we are looking for?**

If you want to work in a supportive team environment alongside passionate and talented individuals who have a genuine passion for the work that we do, then this could be the right role for you As part of the Supporter Engagement team, you will take responsibility for listening to and responding to supporter needs & queries. This role, through the provision of excellent supporter care, is critical in ensuring supporter retention, building loyalty and growing engagement. You will also be responsible for maintaining database information with accuracy and integrity, including investigating and implementing strategies for more effective data cleanliness.

You will be a people person who loves helping our supporters and is comfortable providing support and supervision to our volunteers in our Supporter Engagement team.

This role is ideal for a self motivated, driven individual. You take pride in your ability to provide exceptional customer service. You have an excellent phone manner, outstanding written communication and a generally positive attitude. You will not only be happy to go the 'extra mile', but you will find great joy in troubleshooting and finding solutions and getting things done Ideally you will have experience working with databases or CRM systems and you may have previous experience in customer service or sales.

**Desired Skills and Experience**:
**About you**
***Essential Knowledge, Skills and Experience**
- Aligned to the values of Baptist World Aid.
- Excellent verbal and written communication skills.
- Advanced Microsoft Office skills.
- Demonstrated ability to work autonomously, employ initiative, prioritise tasks, and exercise discretion and a high level of confidentiality and meet deadlines
- Excellent interpersonal and negotiation skills; with ability to provide exceptional customer service to both internal and external stakeholders.
- Experience working with Not for profits will be well regarded

**Why work with Baptist World Aid?**

We want our people to live life to the full and have developed a range of Better World benefits to create a valued employee experience. Some of the ways we make this possible are;
- Salary sacrificing (part of your pay $15,899 is paid tax free, giving you more money in your take home pay)
- Staff Encounter Trips
- Additional annual leave between Christmas and New year
- Life Leave
- Paid parental leave (12 weeks paid)
- Work from anywhere in the world for up to 4 weeks
- Ability to purchase annual leave
- Recognition awards
- Flexible and remote work
- Learning and Development support
- Employee Assistance Program and Chaplaincy support
- Superannuation Matching Contribution for those eligible

Baptist World Aid Australia values diversity. We are an inclusive workplace that understands the power of diversity and building culture that provides a sense of belonging. We welcome all applicants who meet the position description criteria. We actively encourage Aboriginal and Torres Strait Islander applicants.