People Coordinator

Company Description
At Greencross, we are Australia's premier integrated pet wellness organisation. We boast a vast network of retail Petbarn stores, top-notch veterinary practices known as Greencross Vets, and our state-of-the-art Animal Emergency Hospitals. Our unwavering purpose is we are passionate about making the world a happier place through the love of pets

Job Description

• Coordinate team member lifecycle documentation as required including but not limited to letters of offer, amendment letters, salary review, reference requests, termination forms and other administration.
• Coordinate Team member Experiences as required.
• Provide highly efficient, effective and customer-focused HR and Employee Relations advice and escalate to People Advisors and People Business Partners when required.
• Identify opportunities within the People processes and system, to ensure continuous improvement and provide sound recommendations to the General Manager, People – Vet Services and wider team.
• Work in consultation with the General Manager People, Retail & Support Office, to coordinate Internal Communications, People Policy and Guidelines Library and Company Intranet updates.
• Work in consultation with the General Manager People, Retail & Support Office, other support functions and operational business units to coordinate Inclusion & Belonging activities and annual calendar of events.
• Coordinate and work in collaboration with the People team on Visa Management and advice around Visa requests.
• Develop workforce reports and analyse trends to influence superior decision making for the people team and stakeholders.
• Work in consultation with the General Manager People, Retail & Support Office, other support functions and operational business units to progress wider projects and initiatives.
• Keep up to date with changes in the relevant award/s and industrial relations laws and make suggestions for any communications or policy updates that may be required.
• Preparation of reports as required
• Conduct online exit survey analysis and follow up with any necessary action. Conduct Exit Interviews as and when required for key talent or regrettable losses.
• Perform other 'ad-hoc' duties / accountabilities as directed by the General Manager, People Retail & Support or Chief People and Capabilities Officer as and when required.

Qualifications

• Broad HR skills to provide a high-quality HR Business Partnering service, including performance management and HR administration.
• A demonstrated proficiency in Microsoft Windows (Word, Excel, Power Point, Outlook) at an intermediary level.
• A demonstrated proficiency with HR Systems would be an advantage especially Success Factors Employee Central, Smart Recruiters and Flare
• Proven ability to engage with stakeholders.
• Strong verbal and written communication skills.
• Sound influencing, stakeholder engagement and negotiation skills.
• Proven problem solving and decision-making capability.
• Strong customer focus.
• Formal qualifications (diploma or higher) in Human Resources or a related discipline would be an advantage.
• HR generalist experience and sound Award advice and interpretation skills would be an advantage.
• Experience in managing employee relations matters, including complaints, grievances and disciplinary issues would be an advantage.

Other
Additional Information

• Ability to develop strong working relationships by building credibility, respect and rapport with stakeholders.
• Self-motivated, keen to learn and develop professionally.
• Strong values and treat others with dignity and respect.
• Demonstrated ability to prioritise and multitask operational demands and strategic project initiatives
• High standard of personal and professional ethics.
• Attention to detail and take pride in producing a high standard of work.
• Resilient and able to work in a fast-paced and high demand environment.
• Able to work autonomously and as part of a team.
• Be able to demonstrate effective communication skills, both verbal and written.
• Have the ability to be both empathetic and sympathetic to situations that may arise from time to time.
• Excellent time management skills and the ability to prioritise competing tasks.
• Possess a love of animals.