Patient Communication Officer

3 days ago

Bowen Hills, Australia AusHealth Full time

**Do you have experience working in Customer Support?**: - ** Are you passionate about working within the Health Industry?**: - ** Are you self-motivated and pro-active?**: - ** Do you want to be part of a National Company that has a great community feel?** If you answered "yes" to the above, then we want to hear from you At AusHealth, we can offer you a **full-time** job as a Patient Billing Coordinator where you will: - Be the first point of contact for clients and patients - Visits patients in the hospital - Work with patients to achieve resolutions and recover outstanding debts - Negotiate and implement payment arrangements - Provide exception customer service through building and maintaining effective relationships **What will my day to day look like?** Your responsibilities include but are not limited to the following: **COMMUNICATING**- Liaising with patients, Medical Consultants, and external organisations relating to hospital fees and charges (face to face or over the phone) - Undertaking inbound and outbound calls as well as meeting with patients at the hospital - Identifying patients that need to be visited and prioritising hospital visits **HANDLING DEBTS/ACCOUNTS**- Following up and collecting outstanding debt from health funds, other third-party insurers, insurance companies, WorkCover and patients according to the Debt Management Policy to ensure maximum outstanding revenue is collected in a timely manner - Assisting with the resolution of account queries for patients and Health funds - Investigating and managing reasons for arrears including financial hardship **FOLLOWING GUIDELINES**- Ensure all contractual requirements, Privacy and ACCC/ASIC Debt Collection Guidelines are adhered to **What do I need?** To be successful in this role, you will have: - Excellent customer service, communication and interpersonal skills - Resilience in having challenging conversations and ability to empathise with vulnerable customers including those facing hardship - Ability to work collaboratively with a multi-disciplinary team - Ability to problem solve and negotiate - High level of accuracy and attention to detail - Intermediate Microsoft Excel skills You MAY also possess one/some/all the desirable skills we look for, including: - Previous Health Fund Inpatient billing or debt recovery experience - A second language - A Certificate III in Mercantile Agents **So, why join us?** - Support for your success including on-the-job training - An attractive remuneration package - Industry leading training and personal development - Support to attain a certificate in Financial Services (Mercantile Agents) - Employment Assistant Program (EAP) - Being an integral part of assisting our Scientific Research into Cancer and Diabetes Appointment to this role is conditional upon the provision of a National Police Check, Working with Children Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia and maintenance of your vaccination history. It is a requirement of this role that you are and remain fully vaccinated against COVID-19. **No Agencies or Agency representations thank you.

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