Patient Communication Officer

1 week ago

Bowen Hills, Australia AusHealth Full time

**Do you have experience working in Customer Support?**:

- ** Are you passionate about working within the Health Industry?**:

- ** Are you self-motivated and pro-active?**:

- ** Do you want to be part of a National Company that has a great community feel?**

If you answered "yes" to the above, then we want to hear from you

At AusHealth, we can offer you a **full-time** job as a Patient Billing Coordinator where you will:

- Be the first point of contact for clients and patients
- Visits patients in the hospital
- Work with patients to achieve resolutions and recover outstanding debts
- Negotiate and implement payment arrangements
- Provide exception customer service through building and maintaining effective relationships

**What will my day to day look like?**

Your responsibilities include but are not limited to the following:
**COMMUNICATING**- Liaising with patients, Medical Consultants, and external organisations relating to hospital fees and charges (face to face or over the phone)
- Undertaking inbound and outbound calls as well as meeting with patients at the hospital
- Identifying patients that need to be visited and prioritising hospital visits

**HANDLING DEBTS/ACCOUNTS**- Following up and collecting outstanding debt from health funds, other third-party insurers, insurance companies, WorkCover and patients according to the Debt Management Policy to ensure maximum outstanding revenue is collected in a timely manner
- Assisting with the resolution of account queries for patients and Health funds
- Investigating and managing reasons for arrears including financial hardship

**FOLLOWING GUIDELINES**- Ensure all contractual requirements, Privacy and ACCC/ASIC Debt Collection Guidelines are adhered to

**What do I need?**

To be successful in this role, you will have:

- Excellent customer service, communication and interpersonal skills
- Resilience in having challenging conversations and ability to empathise with vulnerable customers including those facing hardship
- Ability to work collaboratively with a multi-disciplinary team
- Ability to problem solve and negotiate
- High level of accuracy and attention to detail
- Intermediate Microsoft Excel skills

You MAY also possess one/some/all the desirable skills we look for, including:

- Previous Health Fund Inpatient billing or debt recovery experience
- A second language
- A Certificate III in Mercantile Agents

**So, why join us?**
- Support for your success including on-the-job training
- An attractive remuneration package
- Industry leading training and personal development
- Support to attain a certificate in Financial Services (Mercantile Agents)
- Employment Assistant Program (EAP)
- Being an integral part of assisting our Scientific Research into Cancer and Diabetes

Appointment to this role is conditional upon the provision of a National Police Check, Working with Children Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia and maintenance of your vaccination history. It is a requirement of this role that you are and remain fully vaccinated against COVID-19.

**No Agencies or Agency representations thank you.

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