Patient Communication Officer

1 day ago


Bowen Hills, Australia AusHealth Full time

**Do you have experience working in Customer Support?**:

- ** Are you passionate about working within the Health Industry?**:

- ** Are you self-motivated and pro-active?**:

- ** Do you want to be part of a National Company that has a great community feel?**

If you answered "yes" to the above, then we want to hear from you

At AusHealth, we can offer you a **full-time** job as a Patient Billing Coordinator where you will:

- Be the first point of contact for clients and patients
- Visits patients in the hospital
- Work with patients to achieve resolutions and recover outstanding debts
- Negotiate and implement payment arrangements
- Provide exception customer service through building and maintaining effective relationships

**What will my day to day look like?**

Your responsibilities include but are not limited to the following:
**COMMUNICATING**- Liaising with patients, Medical Consultants, and external organisations relating to hospital fees and charges (face to face or over the phone)
- Undertaking inbound and outbound calls as well as meeting with patients at the hospital
- Identifying patients that need to be visited and prioritising hospital visits

**HANDLING DEBTS/ACCOUNTS**- Following up and collecting outstanding debt from health funds, other third-party insurers, insurance companies, WorkCover and patients according to the Debt Management Policy to ensure maximum outstanding revenue is collected in a timely manner
- Assisting with the resolution of account queries for patients and Health funds
- Investigating and managing reasons for arrears including financial hardship

**FOLLOWING GUIDELINES**- Ensure all contractual requirements, Privacy and ACCC/ASIC Debt Collection Guidelines are adhered to

**What do I need?**

To be successful in this role, you will have:

- Excellent customer service, communication and interpersonal skills
- Resilience in having challenging conversations and ability to empathise with vulnerable customers including those facing hardship
- Ability to work collaboratively with a multi-disciplinary team
- Ability to problem solve and negotiate
- High level of accuracy and attention to detail
- Intermediate Microsoft Excel skills

You MAY also possess one/some/all the desirable skills we look for, including:

- Previous Health Fund Inpatient billing or debt recovery experience
- A second language
- A Certificate III in Mercantile Agents

**So, why join us?**
- Support for your success including on-the-job training
- An attractive remuneration package
- Industry leading training and personal development
- Support to attain a certificate in Financial Services (Mercantile Agents)
- Employment Assistant Program (EAP)
- Being an integral part of assisting our Scientific Research into Cancer and Diabetes

Appointment to this role is conditional upon the provision of a National Police Check, Working with Children Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia and maintenance of your vaccination history. It is a requirement of this role that you are and remain fully vaccinated against COVID-19.

**No Agencies or Agency representations thank you.


  • Patient Liaison

    1 day ago


    Bowen Hills, Australia AusHealth Full time

    **Great opportunity to build your career within the Health Industry!**: - ** Permanent Full-Time and Part-Time Opportunities**: - ** Be part of a National Company with offices in QLD, SA NT and Vic** **Who are we?** AusHealth Hospitals began its journey in 1985. Since then, we have expanded to be a trusted partner to over 50 Hospital and Ambulance...


  • Bowen Hills, Australia AusHealth Full time

    **Do you have experience working in a customer facing role?**: - ** Are you confident in having discussions with various personalities?**: - ** Are you competent working with various software systems?**: - ** Are you self-motivated and pro-active?**: - ** Do you want to be part of a National Company that has a great community feel?** If you answered...


  • Bowen Hills, Australia Ace Pharmacy Group Full time

    Are you a people person with a knack for making connections over the phone? Do you thrive in a fast-paced environment where your success directly impacts the growth of a service that helps others? If so, we're looking for you! We're a dynamic startup experiencing **significant growth**, and we're seeking a dedicated and enthusiastic **Patient Onboarding...

  • Patient Billing

    1 day ago


    Bowen Hills, Australia AusHealth Full time

    **Do you have experience working in a customer facing role?**: - ** Are you confident in using and learning new administrative systems?**: - ** Are you passionate about working within the Health Industry?**: - ** Are you self-motivated and pro-active?**: - ** Do you want to be part of a National Company that has a great community feel?** If you answered...


  • Bowen Hills, Australia Ace Pharmacy Group Full time

    Are you a people person with a knack for making connections over the phone? Do you have experience in pharmacy or the medical field and looking and get away from daily face to face interactions? We're a dynamic startup experiencing **significant growth**, and we're seeking a dedicated and enthusiastic **Patient Onboarding Support member**to join our team....


  • Bowen Hills, Queensland, Australia Ace Pharmacy Group Full time $50,000 - $60,000 per year

    Are you a people person with a knack for making connections over the phone? Do you have experience in pharmacy or the medical field and looking and get away from daily face to face interactions?We're a dynamic startup experiencing significant growth, and we're seeking a dedicated and enthusiastic Patient Onboarding Support member to join our team. In this...


  • Bowen Hills, Australia AusHealth Full time

    **Do you have experience working in a customer facing role?**: - ** Are you confident in using and learning new administrative systems?**: - ** Are you passionate about working within the Health Industry?**: - ** Are you self-motivated and pro-active?**: - ** Do you want to be part of a National Company that has a great community feel?** If you answered...


  • Bowen Hills, Australia Sullivan Nicolaides Pathology Full time

    **Position**: Accounts Administration Officer **Location**: Bowen Hills, QLD **Employment Type**: Full-time - In this role, you will be on a rotating weekly roster working from 7:00 am - 3:00 pm and 8:00 am - 4:00 pm. **Key Responsibilities**: Managing client billing and reconciliation of accounts - Managing Medicare and Private Health Fund claims - Daily...


  • Bowen Hills, Australia Sullivan Nicolaides Pathology Full time

    **Position**: Corporate Biochemistry QA Officer **Location**: Bowen Hills, Brisbane, QLD **Employment Type**: Full Time **Key Responsibilities**: We are looking for a committed and experienced scientific professional who thrives in a collaborative and dynamic laboratory setting. In this important role, you will play a key part in supporting consistent and...


  • Bowen Hills, Australia Sullivan Nicolaides Pathology Full time

    **Are you a people-focused individual interested in providing high-quality communications and engagement?**: - **Full-time opportunity with career development provided - be part of a stable, growing industry!**: - **Receive an attractive salary, strong job security and a great range of additional benefits!** **About the Organisation**: Sullivan Nicolaides...