Part Time Patient Administrative

2 days ago

Bowen Hills, Australia AusHealth Full time

**Do you have experience working in a customer facing role?**:

- ** Are you confident in using and learning new administrative systems?**:

- ** Are you passionate about working within the Health Industry?**:

- ** Are you self-motivated and pro-active?**:

- ** Do you want to be part of a National Company that has a great community feel?**

If you answered "yes" to the above, then we want to hear from you

At AusHealth, we can offer you a **part-time** job as a Patient Administrative & Billing Coordinator where you will:

- Be the first point of contact for clients and patients
- Visits patients in the hospital
- Work with patients to achieve resolutions and recover outstanding debts
- Negotiate and implement payment arrangements
- Provide exception customer service through building and maintaining effective relationships

**What will my day to day look like?**

Your responsibilities include but are not limited to the following:
**COMMUNICATING**- Liaising with patients, Medical Consultants, and external organisations relating to hospital fees and charges (face to face or over the phone)
- Undertaking inbound and outbound calls as well as meeting with patients at the hospital
- Identifying patients that need to be visited and prioritising hospital visits

**HANDLING DEBTS/ACCOUNTS**- Following up and collecting outstanding debt from health funds, other third-party insurers, insurance companies, WorkCover and patients according to the Debt Management Policy to ensure maximum outstanding revenue is collected in a timely manner
- Working with a variety of software's and systems, including Microsoft Excel and Collect
- Assisting with the resolution of account queries for patients and Health funds
- Investigating and managing reasons for arrears including financial hardship

**FOLLOWING GUIDELINES**- Ensure all contractual requirements, Privacy, and ACCC/ASIC Debt Collection Guidelines are adhered to

**What do I need?**

To be successful in this role, you will have:

- Excellent customer service, communication and interpersonal skills
- The ability to have challenging conversations and empathy with vulnerable customers - including those facing hardship
- Ability to work collaboratively with a team
- Ability to problem solve and negotiate
- High level of accuracy and attention to detail
- Intermediate Microsoft Excel skills

You MAY also possess one/some/all the desirable skills we look for, including:

- Previous Health Fund Inpatient billing or debt recovery experience
- A second language
- A Certificate III in Mercantile Agents

**So, why join us?**
- Support for your success including on-the-job training
- An attractive remuneration package
- Industry leading training and personal development
- Support to attain a certificate in Financial Services (Mercantile Agents)
- Employment Assistant Program (EAP)
- Being an integral part of assisting our Scientific Research into Cancer and Diabetes

Appointment to this role is conditional upon the provision of a National Police Check, Working with Children Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia and maintenance of your vaccination history. It is a requirement of this role that you are and remain fully vaccinated against COVID-19.

**No Agencies or Agency representations thank you.

  • Patient Billing

    2 days ago

    Bowen Hills, Australia AusHealth Full time

    **Do you have experience working in a customer facing role?**: - ** Are you confident in using and learning new administrative systems?**: - ** Are you passionate about working within the Health Industry?**: - ** Are you self-motivated and pro-active?**: - ** Do you want to be part of a National Company that has a great community feel?** If you answered...

  • Receptionist - Part-time

    2 weeks ago

    Bowen Hills, Australia Olam Agri Full time

    Join a leading global agribusiness - Be the ‘face’ of our Newstead office - Suitable for someone interested in working ‘school hours’ **A bit about us** Queensland Cotton has been an integral part of Australian agriculture for over 100 years! We operate across multiple commodities including cotton, cottonseed, chickpeas, mung beans and sorghum....

  • Patient Billing Assistant

    2 days ago

    Bowen Hills, Australia AusHealth Full time

    **Do you have experience working in a customer facing role?**: - ** Are you confident in having discussions with various personalities?**: - ** Are you competent working with various software systems?**: - ** Are you self-motivated and pro-active?**: - ** Do you want to be part of a National Company that has a great community feel?** If you answered...

  • Patient Communication Officer

    2 days ago

    Bowen Hills, Australia AusHealth Full time

    **Do you have experience working in Customer Support?**: - ** Are you passionate about working within the Health Industry?**: - ** Are you self-motivated and pro-active?**: - ** Do you want to be part of a National Company that has a great community feel?** If you answered "yes" to the above, then we want to hear from you! At AusHealth, we can offer you...

  • Patient Onboarding Specialist

    1 week ago

    Bowen Hills, Australia Ace Pharmacy Group Full time

    Are you a people person with a knack for making connections over the phone? Do you thrive in a fast-paced environment where your success directly impacts the growth of a service that helps others? If so, we're looking for you! We're a dynamic startup experiencing **significant growth**, and we're seeking a dedicated and enthusiastic **Patient Onboarding...

  • Patient Liaison

    2 days ago

    Bowen Hills, Australia AusHealth Full time

    **Great opportunity to build your career within the Health Industry!**: - ** Permanent Full-Time and Part-Time Opportunities**: - ** Be part of a National Company with offices in QLD, SA NT and Vic** **Who are we?** AusHealth Hospitals began its journey in 1985. Since then, we have expanded to be a trusted partner to over 50 Hospital and Ambulance...

  • Accounts Administration Officer

    1 week ago

    Bowen Hills, Australia Sullivan Nicolaides Pathology Full time

    **Position**: Accounts Administration Officer **Location**: Bowen Hills, QLD **Employment Type**: Full-time - In this role, you will be on a rotating weekly roster working from 7:00 am - 3:00 pm and 8:00 am - 4:00 pm. **Key Responsibilities**: Managing client billing and reconciliation of accounts - Managing Medicare and Private Health Fund claims - Daily...

  • Patient Onboarding Support Staff

    1 week ago

    Bowen Hills, Australia Ace Pharmacy Group Full time

    Are you a people person with a knack for making connections over the phone? Do you have experience in pharmacy or the medical field and looking and get away from daily face to face interactions? We're a dynamic startup experiencing **significant growth**, and we're seeking a dedicated and enthusiastic **Patient Onboarding Support member**to join our team....

  • Property Leasing Administration Assistant

    6 days ago

    Bowen Hills, Australia Sullivan Nicolaides Pathology Full time

    **Position**: Property Leasing Administration Assistant **Location**: Bowen Hills, QLD **Employment Type**: Full-time **Key Responsibilities**: - Sullivan Nicolaides Pathology_ now has an exciting opportunity for a full-time **Property Leasing Administration Assistant**to join our Commercial Services team based in Bowen Hills. In this role, you will be...

  • Patient Onboarding Support staff

    1 week ago

    Bowen Hills, Queensland, Australia Ace Pharmacy Group Full time $50,000 - $60,000 per year

    Are you a people person with a knack for making connections over the phone? Do you have experience in pharmacy or the medical field and looking and get away from daily face to face interactions?We're a dynamic startup experiencing significant growth, and we're seeking a dedicated and enthusiastic Patient Onboarding Support member to join our team. In this...