Patient Billing Assistant
2 days ago
**Do you have experience working in a customer facing role?**: - ** Are you confident in having discussions with various personalities?**: - ** Are you competent working with various software systems?**: - ** Are you self-motivated and pro-active?**: - ** Do you want to be part of a National Company that has a great community feel?** If you answered "yes" to the above, then we want to hear from you At AusHealth, we can offer you either a **part-time** or **full-time** job as a Patient Billing & Admin Assistant where you will: - Be the first point of contact for clients and patients - Visits patients in the hospital - Work with patients to achieve resolutions and recover outstanding debts - Negotiate and implement payment arrangements - Provide exception customer service through building and maintaining effective relationships **What will my day to day look like?** Your responsibilities include but are not limited to the following: **COMMUNICATING**- Liaising with patients, Medical Consultants, and external organisations relating to hospital fees and charges (face to face or over the phone) - Undertaking inbound and outbound calls as well as meeting with patients at the hospital - Identifying patients that need to be visited and prioritising hospital visits **HANDLING DEBTS/ACCOUNTS**- Following up and collecting outstanding debt from health funds, other third-party insurers, insurance companies, WorkCover and patients according to the Debt Management Policy to ensure maximum outstanding revenue is collected in a timely manner - Working with a variety of software's and systems, including Microsoft Excel and Collect - Assisting with the resolution of account queries for patients and Health funds - Investigating and managing reasons for arrears including financial hardship **FOLLOWING GUIDELINES**- Ensure all contractual requirements, Privacy, and ACCC/ASIC Debt Collection Guidelines are adhered to **What do I need?** To be successful in this role, you will have: - Excellent customer service, communication and interpersonal skills - The ability to have challenging conversations and empathy with vulnerable customers - including those facing hardship - Ability to work collaboratively with a team - Ability to problem solve and negotiate - High level of accuracy and attention to detail - Intermediate Microsoft Excel skills You MAY also possess one/some/all the desirable skills we look for, including: - Previous Health Fund Inpatient billing or debt recovery experience - Previous Sales experience - A second language - A Certificate III in Mercantile Agents **So, why join us?** - Support for your success including on-the-job training - An attractive remuneration package - Industry leading training and personal development - Support to attain a certificate in Financial Services (Mercantile Agents) - Employment Assistant Program (EAP) - Being an integral part of assisting our Scientific Research into Cancer and Diabetes Appointment to this role is conditional upon the provision of a National Police Check, Working with Children Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia and maintenance of your vaccination history. It is a requirement of this role that you are and remain fully vaccinated against COVID-19. **No Agencies or Agency representations thank you.
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Patient Billing
2 days ago
Bowen Hills, Australia AusHealth Full time**Do you have experience working in a customer facing role?**: - ** Are you confident in using and learning new administrative systems?**: - ** Are you passionate about working within the Health Industry?**: - ** Are you self-motivated and pro-active?**: - ** Do you want to be part of a National Company that has a great community feel?** If you answered...
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Part Time Patient Administrative
2 days ago
Bowen Hills, Australia AusHealth Full time**Do you have experience working in a customer facing role?**: - ** Are you confident in using and learning new administrative systems?**: - ** Are you passionate about working within the Health Industry?**: - ** Are you self-motivated and pro-active?**: - ** Do you want to be part of a National Company that has a great community feel?** If you answered...
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Patient Communication Officer
2 days ago
Bowen Hills, Australia AusHealth Full time**Do you have experience working in Customer Support?**: - ** Are you passionate about working within the Health Industry?**: - ** Are you self-motivated and pro-active?**: - ** Do you want to be part of a National Company that has a great community feel?** If you answered "yes" to the above, then we want to hear from you! At AusHealth, we can offer you a...
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Patient Liaison
2 days ago
Bowen Hills, Australia AusHealth Full time**Great opportunity to build your career within the Health Industry!**: - ** Permanent Full-Time and Part-Time Opportunities**: - ** Be part of a National Company with offices in QLD, SA NT and Vic** **Who are we?** AusHealth Hospitals began its journey in 1985. Since then, we have expanded to be a trusted partner to over 50 Hospital and Ambulance...
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Laboratory Assistants
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Bowen Hills, Australia Sullivan Nicolaides Pathology Full time**Are you a people-focused individual interested in providing high-quality care and customer service?**: - **Full-time and part-time opportunities with full training provided - be part of a stable, growing industry!**: - **Receive an attractive hourly rate, strong job security and a great range of additional benefits!** **About the...
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Laboratory Assistant
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Laboratory Assistant
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Bowen Hills, Australia Sullivan Nicolaides Pathology Full time**Are you a people-focused individual interested in providing high-quality care and customer service?**: - **Part-time with full training provided - be part of a stable, growing industry!**: - **Receive an attractive hourly rate, strong job security and a great range of additional benefits!** **About the Organisation**: Sullivan Nicolaides Pathology is...
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Bowen Hills, Australia Sullivan Nicolaides Pathology Full time**Are you a people-focused individual interested in providing high-quality care and customer service?**: - **Full or part-time opportunity with full training provided - be part of a stable, growing industry!**: - **Receive an attractive hourly rate, strong job security and a great range of additional benefits!** **About the Organisation**: - Sullivan...
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Pathology Services Assistants
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Bowen Hills, Australia Sullivan Nicolaides Pathology Full time**Are you an enthusiastic individual interested in providing high-quality pathology service?**: - **Full-time Pathology Services Assistant with full training provided - be part of a stable, growing industry!**: - **Receive an attractive hourly rate, strong job security and a great range of additional benefits!** **_Please note this is not a courier or...
