Patient Billing Assistant

7 days ago


Bowen Hills, Australia AusHealth Full time

**Do you have experience working in a customer facing role?**:

- ** Are you confident in having discussions with various personalities?**:

- ** Are you competent working with various software systems?**:

- ** Are you self-motivated and pro-active?**:

- ** Do you want to be part of a National Company that has a great community feel?**

If you answered "yes" to the above, then we want to hear from you

At AusHealth, we can offer you either a **part-time** or **full-time** job as a Patient Billing & Admin Assistant where you will:

- Be the first point of contact for clients and patients
- Visits patients in the hospital
- Work with patients to achieve resolutions and recover outstanding debts
- Negotiate and implement payment arrangements
- Provide exception customer service through building and maintaining effective relationships

**What will my day to day look like?**

Your responsibilities include but are not limited to the following:
**COMMUNICATING**- Liaising with patients, Medical Consultants, and external organisations relating to hospital fees and charges (face to face or over the phone)
- Undertaking inbound and outbound calls as well as meeting with patients at the hospital
- Identifying patients that need to be visited and prioritising hospital visits

**HANDLING DEBTS/ACCOUNTS**- Following up and collecting outstanding debt from health funds, other third-party insurers, insurance companies, WorkCover and patients according to the Debt Management Policy to ensure maximum outstanding revenue is collected in a timely manner
- Working with a variety of software's and systems, including Microsoft Excel and Collect
- Assisting with the resolution of account queries for patients and Health funds
- Investigating and managing reasons for arrears including financial hardship

**FOLLOWING GUIDELINES**- Ensure all contractual requirements, Privacy, and ACCC/ASIC Debt Collection Guidelines are adhered to

**What do I need?**

To be successful in this role, you will have:

- Excellent customer service, communication and interpersonal skills
- The ability to have challenging conversations and empathy with vulnerable customers - including those facing hardship
- Ability to work collaboratively with a team
- Ability to problem solve and negotiate
- High level of accuracy and attention to detail
- Intermediate Microsoft Excel skills

You MAY also possess one/some/all the desirable skills we look for, including:

- Previous Health Fund Inpatient billing or debt recovery experience
- Previous Sales experience
- A second language
- A Certificate III in Mercantile Agents

**So, why join us?**
- Support for your success including on-the-job training
- An attractive remuneration package
- Industry leading training and personal development
- Support to attain a certificate in Financial Services (Mercantile Agents)
- Employment Assistant Program (EAP)
- Being an integral part of assisting our Scientific Research into Cancer and Diabetes

Appointment to this role is conditional upon the provision of a National Police Check, Working with Children Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia and maintenance of your vaccination history. It is a requirement of this role that you are and remain fully vaccinated against COVID-19.

**No Agencies or Agency representations thank you.


  • Patient Billing

    7 days ago


    Bowen Hills, Australia AusHealth Full time

    **Do you have experience working in a customer facing role?**: - ** Are you confident in using and learning new administrative systems?**: - ** Are you passionate about working within the Health Industry?**: - ** Are you self-motivated and pro-active?**: - ** Do you want to be part of a National Company that has a great community feel?** If you answered...

  • Patient Billing

    4 days ago


    Bowen Hills, Australia AusHealth Full time

    **Do you have experience working in a customer facing role?**: - ** Are you confident in using and learning new administrative systems?**: - ** Are you passionate about working within the Health Industry?**: - ** Are you self-motivated and pro-active?**: - ** Do you want to be part of a National Company that has a great community feel?** If you answered...


  • Bowen Hills, Australia AusHealth Full time

    **Do you have experience working in a customer facing role?**: - ** Are you confident in using and learning new administrative systems?**: - ** Are you passionate about working within the Health Industry?**: - ** Are you self-motivated and pro-active?**: - ** Do you want to be part of a National Company that has a great community feel?** If you answered...


  • Bowen Hills, Australia AusHealth Full time

    **Do you have experience working in Customer Support?**: - ** Are you passionate about working within the Health Industry?**: - ** Are you self-motivated and pro-active?**: - ** Do you want to be part of a National Company that has a great community feel?** If you answered "yes" to the above, then we want to hear from you! At AusHealth, we can offer you...

  • Patient Liaison

    1 week ago


    Bowen Hills, Australia AusHealth Full time

    **Great opportunity to build your career within the Health Industry!**: - ** Permanent Full-Time and Part-Time Opportunities**: - ** Be part of a National Company with offices in QLD, SA NT and Vic** **Who are we?** AusHealth Hospitals began its journey in 1985. Since then, we have expanded to be a trusted partner to over 50 Hospital and Ambulance...

  • Team Member

    24 hours ago


    Bowen Hills, Australia Sullivan Nicolaides Pathology Full time

    **Attractive remuneration and outstanding range of benefits!**: - **Opportunity for career advancement with a well-respected industry leader!**: - **Excellent job security within a growing organisation!** **About the Organisation**: Sullivan Nicolaides Pathology is one of the largest pathology practices in Australia, providing comprehensive services to...

  • Laboratory Assistants

    2 weeks ago


    Bowen Hills, Australia Sullivan Nicolaides Pathology Full time

    **Are you a people-focused individual interested in providing high-quality care and customer service?**: - **Full-time and part-time opportunities with full training provided - be part of a stable, growing industry!**: - **Receive an attractive hourly rate, strong job security and a great range of additional benefits!** **About the...


  • Bowen Hills, Australia Sullivan Nicolaides Pathology Full time

    **Are you a people-focused individual interested in providing high-quality patient care and customer service? This is the opportunity for you!**: - **Full SNP training provided over a 6-12 month period to successful applicants!**: - **Attractive hourly rate, plus an outstanding range of benefits!** **About the Organisation**: - Sullivan Nicolaides...


  • Bowen Hills, Australia Sullivan Nicolaides Pathology Full time

    **Attractive remuneration and outstanding range of benefits!**: - **Opportunity for career advancement with a well respected, industry leader!**: - **Excellent job security within a growing organisation!** **About the Organisation**: Sullivan Nicolaides Pathology is one of the largest pathology practices in Australia, providing comprehensive services to...

  • Laboratory Assistant

    2 weeks ago


    Bowen Hills, Australia Sullivan Nicolaides Pathology Full time

    **Are you seeking a varied and interesting position? This is the opportunity for you!**: - **Perfect for an experienced and professional individual looking for a new challenge!** - **Attractive remuneration package, plus an outstanding range of benefits!** **About the Organisation**: Sullivan Nicolaides Pathology is one of the largest pathology practices...