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Patient Onboarding Specialist

2 weeks ago

Bowen Hills, Australia Ace Pharmacy Group Full time

Are you a people person with a knack for making connections over the phone? Do you thrive in a fast-paced environment where your success directly impacts the growth of a service that helps others? If so, we're looking for you

We're a dynamic startup experiencing **significant growth**, and we're seeking a dedicated and enthusiastic **Patient Onboarding Specialist** to join our team. In this vital role, you'll be the first point of contact for new patients, guiding them through the process of getting started on our platform.

Your primary goal will be to ensure a smooth and positive onboarding experience, ultimately helping as many patients as possible utilise our valuable service.

What You'll Do:

- **Engage with Patients**: Handle inbound and make outbound calls to new and prospective patients, providing a welcoming and informative experience.
- **Guide Onboarding Process**: Walk patients through each step of our platform's sign-up and initial setup process.
- **Explain Complex Information Simply**: Clearly explain the benefits and features of our service, including the specific **process for prescriptions and medication funding**,
- **Troubleshoot (Basic)**: Provide basic technical assistance for common onboarding issues, or efficiently escalate more complex problems to the appropriate team.
- **Maintain Meticulous Records**: Accurately and consistently record patient information and interactions in our system, ensuring everything is tracked efficiently.
- **Evolve with Us**: As a growing startup, your role may adapt and evolve. You'll have the opportunity to contribute to process improvements and take on new responsibilities as we scale.

What You'll Bring:

- **Call Centre/customer service/medical receptionist experience**: Proven experience in a customer service environment, demonstrating comfort and proficiency with high call volumes.
- **Superb Organisational Skills**: You are **exceptionally organised** with excellent attention to detail and strong time management abilities. You can juggle multiple tasks, prioritise effectively, and maintain accurate records without missing a beat.
- **Startup Mindset**: You're not just comfortable with, but **excited by the dynamic, fast-paced, and evolving nature of a startup environment**. You're a self-starter who thrives on ambiguity and can independently drive results.
- **Commitment to Excellence**: A genuine willingness to **go above and beyond** to ensure patient success and contribute to team goals. You're proactive, resourceful, and always looking for ways to improve.
- **Exceptional Communication Skills**: Excellent verbal communication skills with the ability to articulate complex information clearly, patiently, and persuasively. You'll be comfortable following a script while maintaining a natural, empathetic, and reassuring tone.
- **Tech Savvy**: Comfort navigating web-based platforms and basic computer skills.
- **Goal-Oriented**: A strong drive to achieve and exceed performance metrics.
- **Adaptability & Proactiveness**: The ability to learn quickly, adapt to new processes and technologies, and proactively identify areas for improvement.

Why You'll Love Working With Us:

- **Impactful Work**: You'll play a direct role in helping people access and benefit from critical medication and our service.
- **Growth Opportunities**: This isn't just a job; it's a chance to **grow with a rapidly expanding startup**. We're committed to professional development, and as our company scales, so too will opportunities for your career advancement.
- **Supportive Team**: Join a collaborative and friendly team dedicated to mutual success.
- **Dynamic Environment**: Thrive in an agile and innovative atmosphere where your ideas and contributions are valued, and **every day brings new challenges and opportunities to make a significant impact.**

If you're ready to make a difference, embrace the startup journey, and help us grow our community of users, we encourage you to apply

**Job Types**: Full-time, Part-time, Permanent

Pay: $48,152.91 - $60,000.00 per year

Expected hours: 30 - 40 per week

Schedule:

- Day shift
- Morning shift

Application Question(s):

- Customer service experience is essential

**Language**:

- English (native) (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 01/07/2025