Patient Liaison

**Great opportunity to build your career within the Health Industry**:

- ** Permanent Full-Time and Part-Time Opportunities**:

- ** Be part of a National Company with offices in QLD, SA NT and Vic**

**Who are we?**

AusHealth Hospitals began its journey in 1985. Since then, we have expanded to be a trusted partner to over 50 Hospital and Ambulance services nationally. Our delivery model is tailored to each individual client partnering from when a patient first presents to recovering aged debts and everything in between.

**How will I help?**

We are seeking for a self-motivated and pro-active individual to join our team based at our office in Bowen Hills QLD.

Managing a portfolio of accounts, you will:

- Be the first point of contact for clients and patients
- Visits patients in the hospital
- Work with patients to achieve resolutions and recover outstanding debts
- Negotiate and implement payment arrangements
- Provide exception customer service through building and maintaining effective relationships

**What will my day to day look like?**

Your responsibilities include but are not limited to the following:

- Liaising with patients, Medical Consultants, and external organisations relating to hospital fees and charges (face to face or over the phone)
- Undertaking inbound and outbound calls as well as meeting with patients at the hospital
- Identifying patients that need to be visited and prioritising hospital visits
- Following up and collecting outstanding debt from health funds, other third-party insurers, insurance companies, WorkCover and patients according to the Debt Management Policy to ensure maximum outstanding revenue is collected in a timely manner
- Assisting with the resolution of account queries for patients and Health funds
- Investigating and managing reasons for arrears including financial hardship
- Ensure all contractual requirements, Privacy and ACCC/ASIC Debt Collection Guidelines are adhered to

**What do I need?**

To be successful in this role, you will have:

- Previous Health Fund Inpatient billing or debt recovery experience is desirable (not essential)
- Excellent customer service, communication and interpersonal skills
- Resilience in having challenging conversations and ability to empathise with vulnerable customers including those facing hardship
- Ability to work collaboratively with a muti-disciplinary team
- Ability to problem solve and negotiate
- High level of accuracy and attention to detail
- Intermediate Microsoft Excel skills
- A second language or Certificate III in Mercantile Agents will be highly regarded

**So, why join us?**
- Support for your success including on-the-job training
- An attractive renumeration package
- Industry leading training and personal development
- Support to attain a certificate in Financial Services (Mercantile Agents)
- Employment Assistant Program (EAP)
- Being an integral part of assisting our Scientific Research into Cancer and Diabetes

Appointment to this role is conditional upon the provision of a National Police Check, Working with Children Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia and maintenance of your vaccination history. It is a requirement of this role that you are and remain fully vaccinated against COVID-19.

**No Agencies or Agency representations thank you.