Concierge

2 weeks ago

Melbourne, Australia SOFITEL Full time

Company Description

Sofitel Melbourne On Collins is one of Melbourne’s premier luxury hotels. Located in the Paris end of Collins street, the hotel is accessible to all of the major activities of Melbourne. Whether it be the Australian Open, an AFL match at the MCG, some shopping for luxury items or just close to transportation - trams and trains are just outside the door.

Part of the Accor group, Sofitel Melbourne is known for its beautiful rooms, its superb Atrium Bar and its delectable No35 restaurant. We support our employees to develop and grow through regular and ongoing training, internal promotion opportunities and opportunities to relax through our employee events calendar.

**Job Description**:
**YOUR KEY RESPONSIBILITIES INCLUDE**:

- Providing a sense of welcome and departure to all guests and visitors within the Hotel
- Accurately logging and delivering all guest messages, parcels and flowers to the guest rooms
- Liaising closely with Reception, Guest Relations, Reservations, Communications and Guest Services Ambassadors to ensure guests arrivals, departures and queries are handled courteously and efficiently and guest expectations are exceeded
- Assisting guests with all requests regarding city information, theatres, tours, restaurants, limousines, couriers, car rentals, mailing and stamps, all current events available in Melbourne and major events in Australia
- Promoting and selling the services offered by the Hotel (restaurants and bars) and available through the hotel (tours, cruises, hire cars)
- Maintaining a thorough knowledge of all hotel facilities and promotions
- Communicating with a diverse range of people in a professional manner
- Attending to guest’s requests quickly and efficiently, constantly striving to provide total customer satisfaction

**Qualifications**:
**TO BE SUCCESSFUL IN THE ROLE, YOUR SKILLS AND ATTRIBUTE INLCUDE**:

- Have a minimum 12 months experience in a luxury hotel environment
- The ability to maintain confidentiality and a professional image at all times through personal presentation/interpersonal skills
- Organised and efficient with high energy levels
- Excellent verbal and written communication skills, with acute attention to detail
- Versatility when responding to guest requests
- The ability to remain calm and work effectively in high volume work situations
- Have a thorough knowledge of Melbourne and surroundings
- Initiate contact, establish rapport easily and remain calm and effective in high volume work situations
- Be good team player; contribute to and assist co-workers without being asked
- Experience with Opera and HotSos

Additional Information
**WHAT’S IN IT FOR YOU**:

- Lateral and developmental growth opportunities
- Regular staff engagement activities
- Accor ALLHeartist staff discounts including accommodation, dining and partner offers
- Convenient CBD location, close to public transport
- Uniform and dry cleaning of your business attire.

Accelerate your career now by joining Melbourne’s 'Hotel for the Arts', that blends French style and elegance with the best that Melbourne has to offer.

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