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Concierge Team Leader

3 weeks ago

Melbourne, Victoria, Australia Unity Building Management and Concierge Full time $60,000 - $80,000 per year

The Role

UBMC is currently seeking a full-time Concierge – Team Leader. This role offers fixed working hours from Monday to Friday, 7:00 AM to 3:00 PM. In this key role, you will be responsible for fostering a strong sense of community among residents while effectively leading the Concierge Team in a positive and supportive environment.

Day-to-day responsibilities include managing communal facilities, coordinating move-ins and move-outs, addressing resident requests, ensuring the building is well-presented, and providing support to your team as well as the building manager when required.

Key responsibilities include (but are not limited to)

  • Providing exceptional, above-and-beyond service to all our residents
  • Ensuring the Concierge team is operating to high standards by providing ongoing training and support
  • Coordinating the day-to-day needs of residents including but not limited to facilitating parcel delivery, booking communal facilities, arranging Move-in and Move-outs, and liaising with contractors.
  • Ensuring a high standard of presentation and cleanliness of the building including the perimeter of the building.
  • Looking after the security of the building.
  • Occasional support with staff scheduling and coverage when required.

Requirements

  • Previous concierge or customer service experience is highly preferred.
  • Punctual and reliable with a professional approach and a polished presentation.
  • Superior written and verbal communication skills are essential.
  • Competent in working with Microsoft Office suite, including Word, Outlook, and Excel.
  • Strong organisational skills, problem-solving ability, and high attention to detail.
  • A commitment to providing memorable experiences to our residents through building strong relationships.

Benefits and perks

  • On-site car parking.
  • Staff recognition and incentive system.
  • Be a part of the culture where we succeed together.

We appreciate the time you have taken to apply and the effort that goes into an application. Only those successful in gaining an interview will be contacted directly.