Concierge

2 days ago

Melbourne, Australia CBRE Full time

**Concierge**

**Job ID**
- 224525

**Posted**
- 16-Jun-2025

**Service line**
- Advisory Segment

**Role type**
- Full-time

**Areas of Interest**

Customer Service, Property Management

**Location(s)**

Melbourne - Victoria - Australia

**Be the face and the heart of a prominent commercial precinct**

**Deliver a dynamic guest experience for tenants and external visitors**

**Melbourne | Land of the Wurundjeri people**
- We are currently seeking an Executive Concierge to join our high performing team based at 15 William St on a full time contract basis until 1st October 2026.

As a passionate ‘people-person’, you will act as the heart of the workplace providing personalized services to tenants and visitors alike, and administrative support to foster a sense of community. You will be empowered to deliver best-in-class Concierge services, establishing the lobby as a warm, welcoming and vibrant destination.

**Here’s a snapshot of your day;**
- Conduct a variety of front-of-house activities including greeting everyone in a warm and welcoming manner, visitor registration, answering and directing calls, assisting with transportation, advising on local attractions and other service-based or administrative tasks as assigned.
- An extension of the facilities management team by responding to Tenant Service Requests, requesting building and housekeeping services as needed and periodically inspects common areas and amenities to ensure good operating condition.
- Perform general administrative duties and coordination of customer experience initiatives, events, online content for Host building app, booking amenities and retail support and promotions.

**Here are strengths you’ll possess and the background you’ll need to be successful;**
- Ideally possess previous Front Desk, Concierge, customer service or other hospitality experience
- Excellent interpersonal skills with the ability to form genuine rapport and meaningful relationships
- Superior problem solving and customer service skills with a passion for delivering an outstanding user experience.
- Highly adaptable and flexible with the ability to work independently

**So, what's in it for you?**
- No weekend work, consistent Monday-Friday 8.00am - 4.00pm hours.
- Ongoing professional development to support you and explore your learning potential and career goals.
- Parental leave which is industry leading.
- A range of discounted corporate and wellness benefits including, personalised wellbeing programs, counselling and mental health support, discounted health insurance and flexible leave.

**Can we inspire you to join us?**
- At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.
- We are proud to be certified as a Family Inclusive Workplace in Australia. This is a great recognition to our different policies, programs and benefits which help us build a great family friendly workplace culture.
- We are striving to remove barriers. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.
- We welcome and encourage First Nations People to apply.
- We look forward to hearing from you
- Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.

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