Program Change Lead, Student Services

**Program Change Lead, Student Services**:
**Position Number**: 0062341
**Location**:Parkville
**Role type**:Full-time; Fixed-term for 18 months
**Department**:Enterprise Performance Group (EPG)
**Salary**:Senior Manager salary - competitive salary open to negotiation and 17% super
- **Lead a significant University-wide program that will improve the student experience**:

- **Develop and execute comprehensive change management and communication**:

- **Brilliant benefits and a flexible hybrid work environment**

**About the Role**
The Program Change Lead drives successful transformation at SASS. You'll design and deliver program wide change management leadership and support, ensuring smooth adoption of new ways of working across the University. This pivotal role will shape change management best practices, guide stakeholders, and lead high-impact projects like the Student Services Transformation Program. You'll work closely with leadership, technical teams, and the wider change community to achieve transformative outcomes for students and the University.

Your responsibilities will include:

- **Deliver impactful change**: Design and execute comprehensive change management and communication strategies, including planning, stakeholder engagement, impact analysis, and reinforcement.
- **Provide exceptional service**: Deliver high-quality change and communication services through a client-focused approach, including service request management, project scoping, and service agreement development.
- **Enhance team effectiveness**: Contribute to team success through knowledge sharing, practice improvement initiatives, and active participation in team governance and pipeline management.
- **Ensure best practices**: Maintain high standards of service delivery by contributing to the development and refinement of change management frameworks, toolkits, and internal processes.

**Who we are looking for**
We are looking for an individual with deep expertise in all phases of the change lifecycle, with a strong focus on stakeholder engagement and strategic planning. They have a proven track record of success in delivering high-impact change initiatives within complex organizations. This highly motivated professional excels in fast-paced environments, effectively managing multiple priorities while consistently demonstrating strong teamwork and a commitment to organizational values.

You will also have:

- A relevant tertiary qualification or an equivalent combination of relevant experience and education/training plus significant change management experience.
- Experience leading change and communications services on fast-paced, large scale programs of work with diverse stakeholder groups
- Demonstrated ability to identify, escalate and manage risks to the successful delivery and embedding of program outcomes.
- Sound understanding of contemporary change management methodologies and tools.
- Demonstrated experience developing communication strategies, using a variety of channels, media and delivery styles to support engagement of internal audiences.

For further information regarding responsibilities and requirements please refer to the attached PD.

**Please note: Visa sponsorship is not available for this position**. This role requires current valid work rights for Australia.

**Your new team - “Enterprise Performance Group (EPG)“**
The Enterprise Performance Group delivers functions that facilitate the design, evaluation, and improvement of services across the University, and business partnering services to Chancellery. The EPG Change Practice provides services to support transformational and enabling work as well as good practice change management and communication

**PROGRAM BACKGOUND**
The Student Services Transformation Program (SSTP) aims to deliver a world class student experience that is personalised, holistic and continuously improving. SSTP is closely aligned to three of the University’s commitments under the Advancing Students and Education Strategy:

- Improve contact channels and self-help information so students can quickly and easily complete single administrative processes and seek the help they need
- Accelerate the roll-out and use of technology platforms and integrations that support students’ administration for teaching and learning
- Support student administration and services staff to excel by providing job security, career pathways and professional development

**What we offer you**
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page

**The University of Melbourne**
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Disco