Student Services Representative

**Role type**:Full-time ; Fixed Term until November 2026 (Multiple positions available)

**Department**:Student and Scholarly Services; Chief Operating Officer Portfolio

**Salary**:UoM 4 - $ 7 8 ,824 - $ 83,655 p.a. plus 17% super
- Further your experience in student services in an exciting, rewarding work environment
- Join a collaborative, supportive team, influence our ways of working and drive value
- Investing in you - benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.

**The University of Melbourne**

We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.

**Your next career opportunity**

**Your responsibilities will include**:

- Ensuring that all interactions are managed sensitively and in accordance with the University’s privacy policy. This includes appropriate management of feedback and complaints
- Assisting with additional student-related activities and projects (such as service desks, orientation events and workshops) as required.

**You may be a great fit if**:
The University of Melbourne is seeking a team player who thrives at providing excellent service and advice to students from various diversities. You will have a talent for problem solving and a strong ability to navigate systems, processes and resources. You will be flexible and willing to undertake a range of tasks, as well as having excellent written and verbal communication skills. You can effortlessly build rapport and maintain long lasting relationships with a wide range of stakeholders throughout your role. You will strive off initiative and can perform effectively within a fast-paced work environment.

**You may also**:

- Have an undergraduate qualification or equivalent mix of education and relevant experience.
- Demonstrated commitment to providing quality customer service and ability to manage pressure in a fast-paced, frontline customer service environment
- Proven ability to thrive in a changing and fast-paced environment while working in a collegiate manner with other staff, showing initiative and flexibility, with the ability to rise to a challenge within a changing environment

**What we offer you**

We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfillment, including:

- Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
- Progressive, considerate leave provisions to empower your work-life balance
- Salary packaging and access to a range of discounted services including Bupa health insurance
- Health and well-being services including a leading Employee Assistance Program

**Your new team -**Student and Scholarly Services**

Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

**Contact Centre & In-Person Student Support**
Our frontline teams provide a range of information, guidance and advice for all coursework students, from general admin and enrolment enquiries to complex course planning and referrals to specialist services. Services are delivered via online enquiries, over the phone and in person.

**Be Yourself**

The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We are committed to creating an inclusive and equitable workplace where all individuals feel valued, respected, and have the opportunity to thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities.

**Aboriginal and Torres Strait Islander Applicants**

We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

**Working at the University - what you need to know**

**Please note: Visa sponsorship is not available for this position.**This role requires current valid work rights for Australia.

**Join Us and unlock your career potential**
- **Resume**
- **Cover Letter outlining your interest and experience**

**Please note that you**are not required to**respond to the selection criteria in the.**

If you have any particular questions regarding the job please follow the details listed on the.
**Student Services Representative Contact Centre PD. pdf

Student Services Representative IPS PD.pdf

**Applications close on Monday 13 October at 12.01AM AEDT / Melbourne.