Client Services Administrators

(Please Do Not Send Your Resume Without Reading The Details and Application Requirements In Full)

**An Introduction**

**We ** Are the South West’s leading print & signage company, with **130+ 5-star reviews** on Facebook and Google.

**You ** Know that results like that don’t happen by accident — they come from **consistency, teamwork, and pride** in your work.

You understand that a great workplace is built by its people, which is why **your willingness to learn, and your ability to contribute positively to our culture** will matter just as much as your skills, abilities & knowledge.

**The Role**

**There are 2 part-time positions available**(approx. 25 hours per week):

- **Morning shift: 8am - 1pm, Mon-Fri**:

- **Afternoon shift: 12pm - 5pm, Mon-Fri**

As an experienced Client Services Administrator who has succeeded in a very busy environment, you will bring many of the attributes required to thrive here:

- **Efficiency -**handle large volumes of tasks
- **Effectiveness -**prioritise & re-prioritise as required
- **Level-headedness -**maintain composure under pressure
- **Structured -**preference to follow proven systems
- **Initiative -**capacity to improve systems
- **Service Orientation -**belief that customers are the reason a business exists

**With comprehensive training, your responsibilities will evolve to include**:

- Greeting and assisting walk-in & phone-in customers
- Asking the right questions to understand customer needs
- Providing quality print advice & products
- Entering electronic and manual data with accuracy
- Creating new customer profiles in our industry-specific CRM
- Processing, tracking and monitoring print jobs through to completion
- Liaising & ordering with trusted suppliers
- Updating job progress data & advising customers
- Assisting in the creation of accurate & competitive quotes
- General office duties (tidying, ordering stationery, etc.)

**What You’ll Get From Us**
- **Security & stability** in a locally owned & operated business with 18 years under its belt.
- **Structured & Comprehensive Training** in the field of Commercial Print providing skills & knowledge that are in demand across the country
- **Variety & challenge** in your workday, using your current skills and building new ones.
- **Great people to work with** — teammates, customers, and suppliers who make the day enjoyable.
- **Highly efficient systems & processes** that keep the firefighting to an absolute minimum.
- **Real input into how we improve** — your ideas will be heard and genuinely considered.
- **No weekend or public holiday work** — your Monday to Friday will be busy enough
- **Teammates who pull their weight**, get along, and help each other out.
- **Open & constructive communication** — you won’t be treated like a mushroom
- For this role, a choice of either
- **Permanent Part Time Basis** with an initial option of either a morning or afternoon shift
- **Competitive income**, with genuine opportunities to be further rewarded commensurate with the value you provide

If you make it to the final stages, you'll receive a detailed and specific **Pre-employment Information Package** so that you are fully aware of your role, rights, and our expectations — before you officially sign on.

**How to Apply**
- **Your up-to-date CV / Resume** ideally with employment referees from your line manager and/or business owner.
- **Any other supporting documentation** you feel is applicable.
- **We want to understand where your abilities / knowledge is now, so rate your skills for the following programs / tools** (1 = very low, 10 = very high) for each:

- **Note: A low score will not exclude you — we want honesty**_(You’re welcome to add notes if you wish.)_
- Apple Mac OS
- Mac Mail
- Adobe Acrobat Pro
- Microsoft Excel
- Microsoft Word
- Xero
- Dropbox
- Servers & Backup files
- Web Browsers & Search Engines
- CRM (Customer Relationship Management) software
- Let us know of other potentially useful programs you are proficient with
- **State**the number one thing that interests you about this opportunity
- **Tell us**how we would know you are reliable, punctual, and reliable — yes, we repeated “reliable” on purpose, because it matters that much to us
- **Advise**whether you prefer the Morning or Afternoon position

If you are confident you meet the selection criteria — and want to join a business that values **what you bring as a person** as much as your technical skills — we’d love to hear from you.

**Job Type**: Part-time

Pay: $28.00 - $36.00 per hour

Expected hours: 25 - 30 per week

**Benefits**:

- Employee discount

Application Question(s):
Work Authorisation:

- Australia (required)

Work Location: In person