Superannuation Administrator

1 week ago

Parramatta, Australia AMP Limited Full time

**The opportunity**

The primary purpose of the Master Trust Superannuation Administrator is to ensure the delivery of best possible customer services to AMP’s Master Trust (retail and corporate superannuation) customers, advisers and employers while contributing to a high performing team.

**How you will make an impact**
- Providing outstanding service to AMP’s customers and colleagues via BPMS cases, inbound and outbound calls, and written correspondence.
- Achievement of daily Key Performance Indicators of individual and team
- Meeting or exceeding quality assurance targets
- Ensuring compliance and legislative requirements are adhered to
- Develop and implement initiatives to improve procedures
- Raising issues through the correct channels, challenging positively and proactively working to overcome barriers.
- Adding value to each customer interaction by understanding the customer needs and adapting to find the best service approach

**What you will bring to the role**
- Previous experience in a fast-paced customer focused environment desirable
- Previous experience in a changing environment / able to adapt to change easily
- Strong communication skills and ability to adapt your style to delivers messages in a concise and confident manner
- Ability to build rapport and establish relationships with your stakeholders
- Passionate about helping people and excited about a career in Customer Service
- Problem solving skills with a focus on achieving a positive outcome for the customer
- Open mindset and learning agility to keep up to date with new information
- Ability to work on multiple tasks and priorities workload to meet deadlines.

**Is this your dream job?**

**Working for AMP**

We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

“AMP -The investor in all of us” **The investor in all of us - AMP**

**Wellbeing & Benefits**

We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAMP Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan here.

**Message to recruitment agencies

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