Service Desk Analyst

4 days ago

South Brisbane, Australia Icon Holdings Services Full time

Icon Group is Australia’s largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand. We are built on a strong but simple vision - to deliver the best care possible, to as many people as possible, as close to home as possible.

With over 3,000 employees company-wide, we bring together all aspects of quality cancer care, including medical oncology, radiation oncology, haematology, pharmacy and chemotherapy compounding to deliver a true end-to-end seamless service for cancer patients internationally.

**Here’s why our people choose us**
- **Purpose, at Pace**:We remain focused on continually expanding our services and making them accessible to more people.
- **Impact, at Scale**:We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.
- **Connection, at Heart**:Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.
- **Opportunity, at Hand**:We’re constantly innovating. Every week brings changes, growth and new opportunities.

**A few of our benefits**
- Discounts and cashback on hundreds of brands through our internal ignite app
- Flexible work arrangements, including remote working, compressed work weeks, varying start-finish times and so much more
- Access to novated lease options via our partner RemServ
- Access to paid parental leave
- Access to our Employee Assistance Program (EAP)

**The Opportunity**

***
Every person at Icon plays an important role in shaping our impact and driving our success. And as
**Service Desk Analyst **on a
**permanent**
**full-time** basis based in our
**South Brisbane **office, you’ll join a truly connected and talented team, providing level 1 IT Service Desk support for all divisions of our organisation globally.

At Icon, you’ll play a key part by:

- Escalating incidents with accurate documentation to level 2 and 3 support
- Recording, tracking, and documenting all actions in the incident response and resolution process
- Using remote tools and diagnostic utilities to aid in troubleshooting
- Performing hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
- Installing antivirus software and ensure virus definitions are up to date
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
- Maintaining inventory changes in the IT Service Desk CMDB database from field input
- Deploying pre-packaged software using distribution tools and processes as requested by end users

**About You**
- Demonstrated experience working in a similar role, with working knowledge of a range of diagnostic utilities and basic computer hardware
- You’ll understand the importance of being organised and have a key eye for detail
- With your active communication skills, you’ll be eager to build strong working relationships with internal and external stakeholders

**Excited to join us and help change people’s lives for the better?**

**At Icon,**
**You Can.

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