Service Desk Analyst

23 hours ago

Brisbane, Australia HAYS Full time

Global food service organisation is on the hunt for a Service Desk Analyst to appoint to a 6-month contract.
**Your new company**

Hays Technology have partnered with a global foodservice organisation to appoint an experienced Service Desk Analyst to support their busy Brisbane operations. Based out of Cannon Hill, you'll be joining a forward-thinking and high-performing team that will encourage you to be the best IT professional you can be.

**Your new role**

As the Service Desk Analyst, you will be responsible for provisioning first line support to the diverse array of end-users in the Cannon Hill office. Your day-to-day will be fast-paced, and no day will look the same however some of your key duties and responsibilities will include:

- Providing an outstanding level of customer service as the face of the business for all first line support enquiries
- Operate as the SME for the team, being the go-to for any software/hardware related questions before escalating to the Level 2 and 3 teams
- Liaise with internal and external stakeholders, travelling out onsite with clients to support their needs ad required
- General service desk support: account creation, group policy, M365 administration, basic network administration and the like

**What you'll need to succeed**

You will possess demonstrated working experience in a corporate service desk environment, with a passion for all things technology and customer service. You'll be a quick-thinker, with a strong attention to detail that sees you excel in process driven environments. Your core competencies and qualifications will include, but are not limited to:

- Demonstrated working experience with Active Directory and Group Policy
- Demonstrated working experience supporting the M365 suite
- Demonstrated working experience with local and wide area networks, including VPN
- Understanding of Windows server and Windows desktop environments
- ITIL experience and/or certification is desirable

**What you'll get in return**

You'll have the opportunity to work for a multinational organisation and gain invaluable experience within a corporate service desk environment. You will be remunerated at an hourly rate between $35 - $40/hour + superannuation, with the potential for your assignment to extend beyond the initial 6-months. Contractors through Hays Technology also receive the following benefits:

- Weekly pay cycles
- Your nominated choice of superannuation fund
- Online timesheet submission and approval
- No hidden costs or payroll deductions for our services
- Option to be engaged on a Pty Ltd basis (conditions apply)
- Regular contact with IT consultants throughout the duration of your assignment

**What you need to do now**

***
If this sounds like you, click

For further information about this role, please contact:
**Caitlin Bills**
Recruitment Partner

**(07) 3243 3044**

If this role isn’t quite right for you, but you are looking for similar IT Support roles in Brisbane, the Gold Coast, or Regional Queensland please contact us for a confidential discussion on your career.

**LHS 297508** #2683939

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