IT Service Desk Analyst

Information Technology Brisbane Full Time Icon Group

Key Points

• Employment: Permanent, full-time
• Location: Icon Group South Brisbane Head Office.

At Icon,
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Are you an experienced IT support professional looking to take the next step in your career? We are looking a motivated individual to join our IT Service Desk team as a Service Desk Analyst at our South Brisbane Head Office.

This is a fantastic opportunity to gain IT support experience within a global private healthcare organisation. As a Service Desk Analyst, you'll play a key role in supporting our technology operations while building a strong foundation for career growth. Our team is committed to developing talent, offering clear pathways for progression and a supportive environment where your skills will thrive.

At Icon, we're growing, and what we do matters to more people every day. Every role here holds a strong contribution to the care provided. When you choose a career with Icon, you help change lives for the better.

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About The Role
As an IT Service Desk Analyst, you'll play a vital role in delivering IT support across Icon Group. Acting as the first point of contact for incoming enquiries, you'll triage and resolve issues, escalate complex problems, and contribute to continuous improvement initiatives to enhance our service delivery.

You'll be supported by experienced leaders and work within a collaborative, service-focused environment that values innovation and excellence. This role offers a unique opportunity to sharpen your technical skills while making a meaningful impact in the healthcare sector.

Key Responsibilities

• Providing first contact and support for incoming incidents and service requests received via telephone, web portal, email and walk-up ensuring courteous, timely, and effective resolution for end-users.
• Using remote tools and diagnostic utilities to aid in troubleshooting and fulfilment.
• Escalating incidents and requests with accurate documentation to our level two support teams.
• Maintaining articles in the IT Service Desk Knowledgebase.
• Actively contributing to a team environment and identifying opportunities for continual improvement.

About You
You're an IT professional with previous hands-on experience in support roles. You bring strong interpersonal and communication skills, a proactive mindset, and the ability to prioritise tasks in a fast-paced environment. Your curiosity drives you to learn and grow, and you thrive when solving problems and helping others.

Experience in a corporate or healthcare setting will be highly regarded, but your willingness to learn and contribute is what truly sets you apart.

Essential Requirements

• Permanent Australian working rights.
• Working knowledge of common IT hardware, software and applications used within a corporate environment.
• Familiarity with ITIL practices and IT service management tools.

Desirable Skills & Experience

• Tertiary qualifications in IT or related fields
• Relevant experience in the healthcare industry.

Amazing Benefits You'll Enjoy

• Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands
• Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
• Fitness Passport Program: Gain unlimited access and great value across an extensive choice of fitness facilities.
• Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
• Development Pathways: We love hearing how we can help you thrive in your career Set individual goals with leaders across the business and we'll help you grow with us.
• Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
• Paid Parental Leave and Purchasable Annual Leave: Supporting you both personally and professionally

About Us
Icon Group is a leading integrated cancer care provider with a global reach across Australia, New Zealand, ASEAN, Mainland China and the United Kingdom.

Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 3,500 team members, a network of 350 plus doctors, over 55 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.

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To Apply
Please attach a resume and cover letter showing us why you'd love to join us, and what makes you a great fit for the role.

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.

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to read the stories of our incredible people.

Pre-Employment Health Requirement
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.