Call Centre Process Trainer

6 days ago

Melbourne, Australia Tech Mahindra Full time

**About Us**

Tech Mahindra is a leading provider of digital transformation, consulting, and business re-engineering services. We are currently seeking a motivated and experienced Call Centre Process Trainer to support our telecom client. If you are passionate about training, process improvement, and enhancing the skills of others, we want to hear from you

As a Call Centre Process Trainer, you will be responsible for designing, delivering, and evaluating training programs for our telecom client’s call centre staff. Your primary goal will be to ensure that team members are equipped with the knowledge and skills needed to provide excellent customer service and meet performance targets.

**Key Responsibilities**:

- Develop training materials and curriculum for call centre representatives.
- Conduct training sessions for new hires and existing employees, both in-person and remotely.
- Monitor trainee performance and provide feedback and coaching to help individuals improve.
- Collaborate with managers and supervisors to identify training needs and develop solutions.
- Stay up-to-date on industry trends and best practices in call centre operations and customer service.
- Evaluate the effectiveness of training programs and make recommendations for improvements.
- Assist with onboarding new hires and conducting refresher training sessions as needed.

**Requirements**:

- Proven experience as a Call Centre Trainer, Process Trainer, or similar role.
- Strong understanding of call centre operations.
- Excellent communication and presentation skills.
- Ability to adapt training methods to different learning styles and preferences.
- Detail-oriented with strong organisational and time management skills.
- Proficiency in Microsoft Office suite and other training software/tools.
- Certifications in training are a plus.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.

**Ready to Take the Next Step?**

**Tech Mahindra is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**

**Job Types**: Full-time, Fixed term
Contract length: 12 months

Pay: Up to $65,000.00 per year

**Benefits**:

- Health insurance
- Maternity leave
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Overtime

Application Question(s):

- Do you have previous experience as a Process Trainer or a similar role in a Call Centre?
- Have you completed a certification in Training and Development or a related field?

Work Authorisation:

- Australia (required)

Work Location: In person

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