Call Centre Officer

2 days ago

Melbourne, Victoria, Australia PERSOL Full time $40,000 - $60,000 per year

About the company:

Join an iconic Australian organisation, directing calls from the public to 000 responders across the country.

This is a fantastic opportunity for casual work, 3 - 6 days a week. The call centre operates 24/7. We have morning, afternoon as well as night shifts avaiable some weekend work will be required. You must be flexible with working across all shifts.

Commitment and reliability are essential in this high volume and fast paced contact centre role, in which you will be required to provide accurate connections to Police, Fire and Ambulance dispatchers. You will be required to follow strict protocols and procedure to ensure every call is taken quickly, efficiently, and correctly.

About the role:

  • Answering calls from all over Australia
  • Efficiently connecting all emergency calls to Police, Fire or Ambulance dispatchers.
  • Provide consistent and high-quality service.
  • Ensuring customers are treated with an empathetic yet direct approach.

Requirements:

  • Willing to work on a rotating roster.
  • Attend all scheduled training sessions.
  • Committed to work a minimum of 3 shifts per week (Open avaialablity is required to work mid week)
  • Avaiablity will need to be provided to work 3 days minium during the week not just weekends.
  • Contact Centre, Customer Service or Hospitality experience preferred.
  • Excellent customer service, communication and active listening skills.
  • Ability to follow protocols and procedure.
  • Strong computer literacy skills.
  • Strong Geography skills.
  • Reliable and flexible.
  • Ability to remain calm under pressure.
  • A high level of resilience.
  • A strong team player.
  • Must be Covid Vaccinated

If you are interested in this role and meet the criteria, please click on the link and APPLY TODAY

Who we are

At PERSOL, we connect people to meaningful work and growth.

With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.

We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.

We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.

Ready to make your next move? Apply now to join our team.

To learn more about life at PERSOL, visit

Or follow us on LinkedIn at for the latest updates and opportunities.

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