Bpo Process Trainers Telecom Project

19 hours ago

Melbourne, Australia Go-Get Data Consultancy Full time

Job Title - Trainer
Shifts -Australian rotational shifts
Location - Melbourne, Australia

Eligibility - Graduates with min 2-3 years’ experience as a Trainer with a BPO, must have at least 1 year with a Telecom process.

Key Deliverables

Working closely with client to understand requirements and business critical measurements, ensuring appropriate standard of quality monitoring and measurement is implemented to achieve exceptional quality.

Proactively identifying trends, producing root cause analysis and providing solutions to ensure quality delivery of business goals.
Maintain the required service levels as per the client ask.
Train the new hire, nesting and OJT batches.
Develop & implement standard training methodology to include guidelines, policies and procedures for the assigned client.
Planning and organizing training needs for existing and new business.
Timely review of Training curriculum through optimization and implementation of digital learning.

Application Question(s):

- Are you willing to work on site?
- How soon is your notice period?

**Education**:

- Bachelor Degree (required)

**Experience**:

- Trainer with a BPO: 2 years (required)
- with a Telecom process: 1 year (required)

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