
Bpo Process Trainers Telecom Project
1 week ago
Job Title - Trainer
Shifts -Australian rotational shifts
Location - Melbourne, Australia
Eligibility - Graduates with min 2-3 years’ experience as a Trainer with a BPO, must have at least 1 year with a Telecom process.
Key Deliverables
Working closely with client to understand requirements and business critical measurements, ensuring appropriate standard of quality monitoring and measurement is implemented to achieve exceptional quality.
Proactively identifying trends, producing root cause analysis and providing solutions to ensure quality delivery of business goals.
Maintain the required service levels as per the client ask.
Train the new hire, nesting and OJT batches.
Develop & implement standard training methodology to include guidelines, policies and procedures for the assigned client.
Planning and organizing training needs for existing and new business.
Timely review of Training curriculum through optimization and implementation of digital learning.
Application Question(s):
- Are you willing to work on site?
- How soon is your notice period?
**Education**:
- Bachelor Degree (required)
**Experience**:
- Trainer with a BPO: 2 years (required)
- with a Telecom process: 1 year (required)
-
Bpo Quality Analyst for a Telecom Account
1 week ago
North Melbourne, Australia Go-Get Data Consultancy Full timeJob Title = QA Location - Melbourne Salary - As per industry norms QUALIFICATION & EXPERIENCE - Education: Minimum Qualification - Bachelor’s degree, preferably management/business - studies/communication - Experience in Monitoring in a Quality team for at least 1 year preferably for customer facing process. - Exposure of at least 2 years to service...
-
Team Lead Bpo Operations Telecom Account
1 week ago
West Melbourne, Australia Go-Get Data Consultancy Full timeJob Title: Team Leader Experience - Min 1.5 years Team leader on papers as a Team Leader with a BPO. Hiring Location: Melbourne, Australia. Salary - 7000 AUD per month. Qualification : Must be a Graduate/Post Graduate. Grade - F2 Reporting To - Assistant Manager/Manager Shifts: Australian shifts Rotational. **Responsibilities**: Operational - Leads a team...
-
Avp Operations Bpo
1 week ago
Melbourne, Australia Go-Get Data Consultancy Full timeJob Title: AVP Operations Location: Melbourne. Salary - 210K AUD Annually + Super + 10% Bonus. Job Summary: The AVP of Operations is responsible for overseeing and managing all aspects of the BPO operations, ensuring efficient service delivery, continuous process improvement, and exceeding client expectations. The role requires a dynamic leader with a...
-
Call Centre Process Trainer
6 days ago
Melbourne, Australia Tech Mahindra Full time**About Us** Tech Mahindra is a leading provider of digital transformation, consulting, and business re-engineering services. We are currently seeking a motivated and experienced Call Centre Process Trainer to support our telecom client. If you are passionate about training, process improvement, and enhancing the skills of others, we want to hear from...
-
Bpo Manager
1 week ago
North Melbourne, Australia Go-Get Data Consultancy Full timeTitle - Manager Training & Quality Location - Melbourne, Australia. Salary - As per industry standards. Job Summary Manager - Training & Quality is responsible for developing and implementation of new hire training, business skilling & quality framework & strategy for the external client that helps manage performance, reduce risk and increase value for the...
-
Compliance Governance Lead
3 days ago
Melbourne, Australia TPG Telecom Full timeFlexible hybrid model of working along with access to a great selection of benefits - Additional 4 days of leave to be used whenever you like - every year We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include...
-
HR Manager Bpo
1 week ago
West Melbourne, Australia Go-Get Data Consultancy Full timeJob Title: HR Manager Location: Melbourne. **Salary**: 130K + Super **Job Summary**: The HR Manager is responsible for leading the HR function within the BPO, ensuring the alignment of human resources practices with business goals. This role involves developing and implementing HR strategies, managing employee relations, and driving initiatives to foster a...
-
Customer Contact Officer
7 days ago
Melbourne, Australia Acquire BPO Full timeWe’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Are you ready to join an exciting new opportunity working with an awesome team at Acquire BPO? Do you looked forward...
-
Trainer
3 hours ago
Melbourne, Victoria, Australia Peoplebank Australia Ltd Full timeContract:ASAP start - May 2026 (strong chance of extension)Location:Locations will depend on delivery & training days.Locations include Melbourne CBD, Footscary, Sunbury and working from homeCompany:Leading State Government Utilities DepartmentThis leading State Government Department are seeking two experiencedTrainers to join a major billing transformation...
-
Customer Service Agent
7 days ago
Melbourne, Australia Acquire BPO Full timeWe’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Are you ready to join an exciting and rapidly growing customer service project, working with awesome people within a...