Call Centre Consultant

7 days ago

Melbourne, Australia Frazer Tremble Executive Full time

Permanent Role | Hybrid - 40% In Office | Melbourne CBD
- Assist the delivery of high quality member and employer services
- Exposure to ongoing education and training

Our award-winning Superannuation client is recognised in the industry for its customer-driven products, top performance, and great value.

As the Call Centre Consultant, you will provide accurate, comprehensive and professional customer focused services that assist the delivery of high-quality member and employer services through inbound enquiries, administration, processing and communications to members and employers.

**Key Responsibilities**:

- Ensure that the provision of all employer and member services is compliant from both a legislative perspective and also in accordance with internal policies and procedures in particular to avoid member/employer breaches and complaints.
- Contribute towards a positive customer experience by providing information and support to staff, members and employers that is accurate, reliable, efficient, easy to understand and in accordance with service standards.
- Initiates outbound calls as part of campaigns to targeted lists of members to cross-sell products, assure renewals and build customer relationships
- Interact with various department and provide input that can be used to create growth opportunities, improve products and service and assist employers in streamlining their operations in relation to their superannuation obligations (e.g. Online Q).
- Ensure that accurate and timely recording of all member and employer activity occurs within the customer relationship management system.

**Skills that make you stand out**:

- PC literacy - intermediate Word & Excel skills
- Demonstrated experience working in the financial service or super industries with responsibilities in customer service and Administration
- Strong technical skills (pension & superannuation and demonstrate willingness to pursue ongoing education and training
- Passion to deliver exceptional service
- People person

**How to apply**:
For a confidential discussion about the role, please call
**Gabrielle Baird** at Frazer Tremble Executive on
**0499 180 852**. Alternatively, click below to apply.

  • Call Centre Consultant

    7 days ago

    Melbourne, Victoria, Australia Storage King Full time

    Full time | No public holidays- Competitive hourly rate | Bonuses | No industry experience needed- Full training | Discounted Health Insurance**About us**:Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and inclusive culture across our store network, which currently includes over 200 stores across Australia and...

  • Call Centre

    2 weeks ago

    Melbourne, Victoria, Australia Accountancy Options Full time

    Hybrid role | Annual pay reviews and bonus earning potential- Leading organisation with stand out culture and benefits- Call centre experience and financial services background mandatoryOur client is a leading financial service firm offering a permanent role to an experienced call centre representative. They offer a stand out environment, diverse and...

  • Call Centre Process Trainer

    20 hours ago

    Melbourne, Australia Tech Mahindra Full time

    **About Us** Tech Mahindra is a leading provider of digital transformation, consulting, and business re-engineering services. We are currently seeking a motivated and experienced Call Centre Process Trainer to support our telecom client. If you are passionate about training, process improvement, and enhancing the skills of others, we want to hear from...

  • Personal Loan Sales Consultant

    1 week ago

    Melbourne, Australia Personal Finance Consultant Full time

    NOW Finance is an Australia-owned, specialist provider of personal loans to customers looking for a fee-free, value-for-money finance solution. We’re looking for great sales talent to join our growing Direct Sales Team. As a Personal Loan Consultant, you’ll be providing exceptional customer service whilst delivering an exceptional fee-free personal loan...

  • Call Centre Clerk

    2 weeks ago

    Melbourne, Victoria, Australia Dorevitch Pathology Full time

    Call Centre Clerk**Job reference**: #4664**Brand**:Dorevitch Pathology**Location**: 16 - 18 Banksia Street, Heidelberg VIC 3084 (Dorevitch Laboratory)**Schedule**: 3 Days Per week: Mon, Tues & Wed from 9-5pm**About****us**- Dorevitch Pathology is part of Healius' Pathology division, one of Australia's leading providers of private medical laboratory and...

  • Call Centre

    2 weeks ago

    Melbourne, Victoria, Australia Conquest Personnel Pty Ltd Full time

    **Multiple Roles Available****Brand new office in prime city location - South Melbourne****Household brand name**This prestige Automotive Group is looking for Customer Experience Representatives to help show customers their unparalleled service. If you have a love of all things Automotive and enjoy sharing that with others then this is the role for...

  • Call Centre Operator

    2 weeks ago

    Melbourne, Victoria, Australia Healius Full time

    Call Centre Operator**Call Centre/Results Clerk**- **Part Time (15 hrs per week)**:- **4 days per week, Mon from 3-8pm, Wed from 2-7pm and Fri from 3-8pm**:- **Heidelberg Location****Healius Limited** (formerly Primary Healthcare) is one of Australia's leading publicly listed healthcare companies. The Healius pathology subsidiary SDS Pathology is an...

  • Client Solutions Consultant – Call Centre

    3 weeks ago

    Melbourne, Victoria, Australia MedHealth Full time

    Company DescriptionJob Title: Client Solutions ConsultantCompany: atWork AustraliaLocation:Dandenong, VICatWork Australia is a leading employment services provider working with Australians living with disability, injury, health condition or those who require additional support, across the nation. We empower our clients, supporting them to build better...

  • Client Solutions Consultant – Call Centre

    2 weeks ago

    Melbourne, Victoria, Australia MedHealth Full time

    Company DescriptionJob Title: Client Solutions ConsultantCompany: atWork AustraliaLocation:Dandenong, VICatWork Australia is a leading employment services provider working with Australians living with disability, injury, health condition or those who require additional support, across the nation. We empower our clients, supporting them to build better...

  • Personal Loan Sales Consultant

    1 week ago

    Melbourne, Victoria, Australia Personal Finance Consultant Full time

    NOW Finance is an Australia-owned, specialist provider of personal loans to customers looking for a fee-free, value-for-money finance solution.We're looking for great sales talent to join our growing Direct Sales Team. As a Personal Loan Consultant, you'll be providing exceptional customer service whilst delivering an exceptional fee-free personal loan...