Contact Centre Trainer

**Introduction**:
Are you ready to be part of something bigger? At Lite n' Easy, we are not just about meals; we are about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they are on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals that are not only nutritious but also bursting with flavour.
Contact Centre Trainer Wanted
We have an opportunity for a highly motivated and driven Trainer to join our Contact Centre Training team at our new Contact Centre in the iconic QV Building in the Melbourne CBD.
If you’re someone who thrives on supporting and facilitating to consultants in a dynamic environment to provide exceptional service, become a part of our team as a full-time Contact Centre Trainer.
What's in it for you?
- Supportive Environment: Work alongside passionate individuals in our Melbourne CBD office and other sites as required.
- Benefits: Enjoy perks like discounts on food products, themed events and family fun day, Employee Assistance Program, free gym membership and discounted private health insurance.
- Meaningful Work: Work for a brand that produces healthy meals to time-strapped individuals and those dedicated to wellness.

**Description**:
**About the role**:
This role reports into our National Contact Centre Training Lead, along with our National Customer Support Team Manager. The successful applicant will be required to support and contribute to a contact centre training program and framework delivering training and support to new and existing staff.
**Key Responsibilities**:
Facilitating training to new and existing Contact Centre staff across multiple sites when required
Contributing to the development of a training program and framework to equip our Lite n’Easy staff with the required skills and behaviours to support our customers in the Lite n’Easy Contact Centres
Supporting Lite n’Easy staff in delivering customer service that exceeds the expectations of and embraces healthier choices for our customers
Delivering updates to training content along with design of new content to support the growth of our Contact Centres
Contributing to an operational training plan to support our teams in achieving goals and objectives through ongoing identification of opportunities to enhance the performance of
Active management of operational tasks ensuring that delivery of training is seamless and supporting the needs of our staff.
**What You'll Bring**:

- Certificate IV in Workplace Training and Assessment or other qualifications - highly preferred
- A genuine passion for training and facilitation of new and existing Contact Centre staff
- High level of drive to seek new business opportunities for facilitation and design of training
- Passion for providing a high-level customer experience
- Ability to become proficient in Lite n' Easy products, services, systems, processes and procedures
- Excellent communication skills - both written and verbal
- Exceptional attention to detail and problem solving / critical thinking skills
- Strong emotional intelligence with ability to build / maintain effective relationships
- Advance proficiency in MS Office, Articulate and desktop computer skills
- Able to demonstrate flexibility and adaptability to change / able to implement change effectively
- Be open to flexible working hours and interstate travel as required

Join Our Team
If you have a passion for training and have a drive to make a positive impact, we want to hear from you Take the first step toward a rewarding career with Lite n' Easy.
Lite n' Easy is an equal opportunity employer committed to diversity and inclusion.