Warranty Administrator

1 week ago

Melbourne, Australia Velocity Vehicle Group Full time

Flexible hours of work
- Work close to home + onsite parking
- Paid maternity leave, discounted health insurance and other great benefits

**The Role**

We have a rewarding opportunity for a
**Warranty Administrator** to join our dedicated Service department.

This position can be based at any of our VIC dealerships - Truganina, Somerton, Port Melbourne, or Dandenong, however, we also offer the flexibility to work from home.

**Your responsibilities will include but are not limited to**:

- Efficiently and accurately tracking warranty payments within the department
- Reconciling all warranty receivables with payments through the appropriate accounting schedule
- Process and submit warranty claims in a timely manner and in line with warranty policy and procedures
- Compile warranty claim documentation in accordance with Manufacturer guidelines
- Verifying submission criteria required by factory or distributor
- Posting credits into the dealer management system
- Resubmitting rejected claims promptly or receiving authorisation to write off
- Following upon payment of outstanding claims
- Controlling warranty parts by ensuring all parts are tagged with mandatory OEM required information, filing and storing of parts in systematic order
- Arranges parts to be shipped to the distributor or to be scrapped
- Updates service staff of all OEM recalls and bulletins

**To be considered, you must have**
- Good mechanical aptitude
- Previous experience working in a Warranty Administration role or similar
- Excellent attention to detail
- Commitment to delivering a high level of customer service
- Proficiency with industry-specific software
- Excellent customer service, interpersonal, and communication skills
- Strong organizational, decision making, and problem-solving skills
- A team player and happy to help wherever required

**Education & Experience**
- Previous experience working in a dealership, preferably with service or warranties
- Relevant Mechanical trade qualifications or a technical aptitude will be advantageous

**Benefits**
- A competitive remuneration package
- Coaching and mentoring from industry leaders
- Ongoing training and development
- Work with global brands
- Flexible working arrangements
- Access to a wide range of employee benefits including paid parental leave, discounts on private health insurance and novated lease

**About Velocity Truck Centres**

Velocity Truck Centres has served the transport industry for many years. With more than 850 employees spread across five states, providing a true national support structure for our valued customers. Our company runs on the 3 pillars of
**Speed, Value and Trust**.

We are seeking talented and enthusiastic people to continue our exciting journey, so join us now
- Velocity Truck Centres is an equal opportunity employer that values diversity in the workplace._

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