Current jobs related to Tech Svc Desk - Canberra - Unisys

  • Service Desk Analyst

    2 weeks ago

    Canberra, Australia Centorrino Technologies Full time

    **Join Centorrino Technologies: Your Future in Tech Starts Here!** At Centorrino Technologies (CT), we’re not just about technology; we’re about building a thriving community. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, boasting an incredible eNPS score of 68. We’re...

  • Service Desk Analysts

    6 days ago

    Canberra, Australia Davidson Group Services Full time

    **Join Our Dynamic Team as a Service Desk Analyst!** Are you a tech-savvy problem solver with a passion for providing exceptional customer service? We are seeking talented Service Desk Analysts to join our clients thriving team and help them deliver top-notch IT support to their valued Government clients. **About the Role** As a Service Desk Analyst, you...

  • Ict Support Officer

    1 week ago

    Canberra, Australia Australian Federal Police (AFP) Full time

    EMPLOYMENT TYPE - Ongoing Full time; Temporary Full time LOCATION - ACT; WA AFP BAND & SALARY - Band 04 ($84,458.00 - $99,285.00) JOB REFERENCE NUMBER - 13844 This advertisement is to create a merit pool for future ongoing or non-ongoing vacancies arising over the next 12 months. Did you know? The mission of the Australian Federal Police is to provide...

  • Support Desk Resources

    6 days ago

    Canberra, Australia GoTech Solutions Pty Ltd Full time

    **About GoSol**: GOSOL, IT consulting and Staffing organization, can help you enhance Technology, Digital, Project and Business Transformation. Guided by integrity and trust, we believe in offering an unparalleled experience as your Tech of choice. For businesses, this means providing you with access to the quality solution. **Security clearance**: Must...

  • Level 2 Service Desk Analyst

    3 weeks ago

    Canberra, Australia Willyama Full time

    Overview Service Desk Analyst (Level 2) Location: Canberra (Open to Australian Citizens Only) Security Clearance: Must hold or be eligible to obtain Baseline AGSVA Clearance Employment Type: Full-Time | Permanent | Office Based Salary Range: $80,000 - $90,000 per year Are you a technically sharp IT support professional ready to step into a more...

  • Service Desk Analyst X 7

    2 weeks ago

    Canberra, Australia GoTech Solutions Pty Ltd Full time

    **About GoSol**: GOSOL, IT consulting and Staffing organization, can help you enhance Technology, Digital, Project and Business Transformation. Guided by integrity and trust, we believe in offering an unparalleled experience as your Tech of choice. For businesses, this means providing you with access to the quality solution. **Security clearance:Must be...

  • Ld Tech Field Eng

    1 week ago

    Canberra, Australia Unisys Full time

    **What success looks like in this role**: The Field Engineer performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals. **Responsibilities and Accountabilities**: - Install, repair and maintain End User Productivity and...

  • Desktop Support Officer

    9 hours ago

    Canberra, Australia Centorrino Technologies Full time

    **Get to Know Us** Here at Centorrino Technologies, or CT as we like to call ourselves, we put a lot of effort into delivering the best customer experience of any managed ICT provider in Australia. We exist to empower our customers with a frustration free tech environment so they can concentrate on what’s important to their organisation. This role will be...

  • Accessibility Technology Specialist

    1 week ago

    Canberra, Australia HAYS Full time

    Exciting and rare Accessibility Tech Specialist IT Support position with a large Federal Government Agency! **Your new company** Work within a large scale agency at the forefront of an exciting project being delivered by one of the largest Federal Government Departments. The role sits within the ICT Services Branch of the Agency. **Your new role** The...

  • Workplace Coordinator

    9 hours ago

    Canberra, Australia Hub Australia Full time

    Canberra CBD located, close to public Transport - Working for a Great Place to Work Certified company - Great benefits such as a wellness fund and professional development fund **About Hub Australia**: Hub Australia provides premium workspaces, business networks, and services across 12 locations in Sydney, Melbourne, Brisbane, Canberra and...

Tech Svc Desk

2 weeks ago

Canberra, Australia Unisys Full time

**What success looks like in this role**:
**_Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression that can kick-start your career in Information Technology. _**

What success looks like in this role:

- Provide 1st Level IT Support.
- Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
- Accurately document calls and incidents.
- Manage time and workload to meet predetermined service levels.
- Maintain data accuracy in our contact management system.
- Assign incidents and requests to the correct support group.
- Act as a single point of contact on incidents and problems logged.
- Perform appropriate diagnostics to initiate problem management workflow process.
- Provide clients with a reference number for their incident/request.
- Understand various media sources that interface with the Service Desk.
- Support multiple clients through customer service professionalism and insight.
- Flexible to work in 24/7 environment and requires being able to work on a rotating shift roster including nights and weekends.Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc).

**You will be successful in this role if you have**:
You will be successful in this role if you have:

- **Baseline Security Clearance**is preferred.
- **Must be an Australian Citizen.**:

- Applicants with customer service experience preferred.
- Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology is desirable.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.