Service Desk Analyst

1 week ago

Canberra, Australia Centorrino Technologies Full time

**Join Centorrino Technologies: Your Future in Tech Starts Here**

At Centorrino Technologies (CT), we’re not just about technology; we’re about building a thriving community. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, boasting an incredible eNPS score of 68. We’re redefining the customer experience, and we need dedicated individuals like you to enhance our team as a Service Desk Analyst.

As a Service Desk Analyst at CT, you will serve as the first point of contact for our clients, delivering exceptional technical support and ensuring smooth operations through effective troubleshooting and issue resolution.

**Requirements**:
**In this role, you will be responsible for**:

- Providing first and second-level support for a variety of ICT issues, with a focus on learning and collaboration.
- Helping to resolve client tickets while keeping communication clear, friendly, and timely.
- Working with Microsoft 365, Windows Server, Active Directory, Azure AD, and workplace technologies training and support provided.
- Supporting Microsoft Cloud services, including Teams, SharePoint, Exchange, and Azure, with opportunities to develop deeper skills.
- Partnering with teammates and vendors to solve challenges together.
- Providing support on a shift basis covering between the hours of 6am to 6pm. You will only be required to work the standard 8 hours a day.
- As a requirement you will need to be able to obtain or currently have an Australian Security Clearance

**What you bring to the table**:

- Excellent customer service skills with a strong desire to assist others.
- Understanding of technical concepts and a passion for technology.
- Strong analytical and problem-solving abilities.
- Effective communication skills, with the ability to explain technical information clearly.
- A proactive approach to continuous improvement.

Join us in making a difference and enhancing the tech landscape

**Benefits**

**Why You'll Love Working Here**:
**Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work Here's why**:

- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
- Note: A valid _Vulnerable People /_ Working with Children Check (WWCC) and Police Check are required._

  • Service Desk Analysts

    3 hours ago

    Canberra, Australia Davidson Group Services Full time

    **Join Our Dynamic Team as a Service Desk Analyst!** Are you a tech-savvy problem solver with a passion for providing exceptional customer service? We are seeking talented Service Desk Analysts to join our clients thriving team and help them deliver top-notch IT support to their valued Government clients. **About the Role** As a Service Desk Analyst, you...

  • Service Desk Analyst

    1 week ago

    Canberra, Australia Onpoint 365 Full time

    6-month contract with possible 12-month extension - Located in Canberra - Ability to obtain a security clearance **Service Desk Analyst** - **6-month Contract with possible 12-month extension**: - **Located in Canberra**: - **Ability to obtain a security clearance** Our Federal Government client is seeking a **Service Desk Analyst** with strong abilities...

  • Service Desk Analyst

    2 days ago

    Canberra, Australia HAYS Full time

    Seeking a motivated Service Desk Analyst to provide support to a geographically dispersed network. **Your new company** **Your new role** As the Service Desk Analyst your day-to-day role will be supporting the Service Desk Manager in the administration of matters relating to provision of planning and delivery support activities, this includes...

  • Aps4 Service Desk Analysts

    4 hours ago

    Canberra, Australia Comcare Full time

    2x Ongoing vacancies in Canberra. A merit pool will be created and may be used to fill similar ongoing or non-ongoing positions in Canberra and Melboune **Overview of the Team** The Technology and Information Management (TAIM) Unit maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership,...

  • Aps4 Service Desk Analyst

    1 week ago

    Canberra, Australia Comcare Full time

    The Technology and Information Management (TAIM) team maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information. Client Services team within TAIM provides a responsive and respectful frontline function for desktop and end...

  • Service Desk Analyst

    4 days ago

    Canberra, Australia Primacy Full time

    Service Desk Analyst Location: Canberra **Responsibilities**: - Diagnose and resolve technical issues related to hardware, software and network problems - Escalate more complex issues to second-level support as necessary - Document all incidents and service requests in the ticketing system - Monitor and prioritize the ticket queue to ensure timely...

  • Service Desk Analyst

    4 days ago

    Canberra, Australia IT Alliance Australia Full time

    Canberra **Australian Electoral Commission** One of our **Federal Government** clients is looking for **Service Desk Analyst **in **Canberra**.** **We are looking for the following Skills/Experience**: - Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network. -...

  • Service Desk Analyst

    3 hours ago

    Canberra, Australia Canberra Consulting Full time

    Attractive hourly rates $$$ - 6 + 6 Months Federal Government Contract - Negative Vetting 1 Security Clearance Required **About us** Canberra Consulting focuses on delivering highly skilled and qualified professionals to our clients. Canberra Consulting has the experience and the capability to understand your specific requirements and match them to the...

  • Service Desk Analyst

    2 weeks ago

    Canberra, Australia MinterEllison Full time

    **Location**: Canberra, Sydney **Contract Type**: Permanent MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our clients, people and communities. That means...

  • Service Desk Analyst

    2 weeks ago

    Canberra, Australia Infinite Consulting Full time

    Service Desk Analyst to support the administration of matters relating to provision of planning and delivery support activities to staff on core business operations and processes, and the resolution of technical ICT problems. **Duties**: - Record accurate, timely and meaningful data in relation to client follow ups, requests and communication. - Provide...