Service Desk Analyst X 7

2 weeks ago

Canberra, Australia GoTech Solutions Pty Ltd Full time

**About GoSol**:
GOSOL, IT consulting and Staffing organization, can help you enhance Technology, Digital, Project and Business Transformation. Guided by integrity and trust, we believe in offering an unparalleled experience as your Tech of choice. For businesses, this means providing you with access to the quality solution.

**Security clearance:Must be able to obtain Negative Vetting Level 1**

**Requirements**:
**The role will be responsible for, but not limited to**:
Provide on-call support after hours on a rostered basis.

Determine software and hardware requirements to provide solutions to problems. Install and configure software and hardware, and repair and replace peripheral equipment.

Ensure all service support knowledgebase and artefacts, and policies and procedures are followed at all times to ensure consistency and compliance of service.

Assist in the development and updating of knowledgebase articles, and standard operating processes and procedures.

Coordinate with team members and other support areas to provide resolution of issues, including the escalation of more complex issues to management and technical teams as required.

Conduct administration, scrip, and access management tasks where required.

Assist with the planning and delivery of additional support activities aimed at enhancing the capability and service delivery improvement.

Conduct investigations for troubleshooting, research and analysis to obtain evidence based conclusions and assist in the management, preparation and coordination of policy or procedure formulation and/or project management.

Develop and maintain key internal and external relationships, including liaising with stakeholders on policy, project or operational issues and responding to stakeholder needs and expectations.

Represent the agency at meetings, conferences and seminars.

Provide accurate specialist advice, guidance and reporting on team functional responsibilities.

Make and communicate decisions using good judgement, expertise and knowledge, governed by legislation, regulations, best practice principles or relevant operating instructions and procedures. Contribute to doctrine, election preparation and delivery activities in accordance with the election readiness framework, according to individual accountabilities and responsibilities.

Perform additional duties or assume responsibility of functions as directed from time to time.

**Key Personnel Expertise Mandatory**
- Knowledge and experience in successfully setting priorities and delivering quality results on time within the provision of business support arrangements and service desk operations.
- Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network.
- Demonstrated personal integrity whilst achieving results within legislative and policy parameters.

**Desirable**
- Knowledge and experience in the use of Microsoft Windows, Microsoft Office, Microsoft SCCM, Active Directory, Citrix, ITIL and Remote Access platforms are highly desirable.
- Ability to gain an understanding of Australian electoral law and practice.

**Salary**: $350.00 - $550.00 per day

Schedule:

- 8 hour shift

Application Question(s):

- Salary Expectation
- Notice Period
- Visa Status/ Working Rights

**Experience**:

- Service Desk Analyst x 7: 5 years (preferred)

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