Support Desk Resources

2 days ago

Canberra, Australia GoTech Solutions Pty Ltd Full time

**About GoSol**:
GOSOL, IT consulting and Staffing organization, can help you enhance Technology, Digital, Project and Business Transformation. Guided by integrity and trust, we believe in offering an unparalleled experience as your Tech of choice. For businesses, this means providing you with access to the quality solution.

**Security clearance**: Must have Baseline Clearance

**Roles and Responsibility**:
Must have previous experience working within the Australian Federal Government (or equivalent experience) and demonstrated experience undertaking a range of Support Desk tasks.

You will be required to log and troubleshoot various requests from internal users in relation to the EDRMS and be required to provide professional advice on system knowledge, policy and legislation.

**Other Skills required;**

Experience in the use of an EDRMS or an enterprise content management system.

Proficient user of Windows based computer systems.

Fast and accurate data entry skills.

Excellent interpersonal and communication skills.

Ability to work in a team environment and independently as required.

Commitment to the role, modelling our values of respect, integrity, trust, teamwork and optimism.

**Essential criteria**:
Experience in the use of an EDRMS or an enterprise content management system.

Experience working in a support desk role with strong communication and facilitation skills and a proven ability to liaise effectively with diverse stakeholder groups.

Proficient user of Windows based computer systems with fast and accurate data entry skills.

Demonstrated ability to work independently and within a multi-disciplinary team with excellent organisational skills.

**Desirable criteria**:
Previous working experience on an Electronic Document Records Management System project.

**Job Type**: Contract

**Salary**: $300.00 - $380.00 per day

Schedule:

- 8 hour shift

Application Question(s):

- Salary Expectation
- Notice Period
- Visa Status/ Working Rights

Work Location: One location

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