Aps4 Operations Support Officer

2 weeks ago

Melbourne, Australia Talent International Full time

**Job Details**:
**Location**

Melbourne

**Salary**

$42.54 per hour + Superannuation

**Job Type**

Contract

**Ref**

JO-
2208-559891

**Contact**

Liam Lasslett

**Posted**

6 minutes ago

**The Opportunity**

Our client is a community focused federal government agency. They have an exciting opportunity for a Multiple Operations Support Officers to join the Operations and Support Division.

Based in
**Richmond** at an
**APS4** level, initial approval for 12 months from initial employment, with the potential to extend, paying an hourly rate of $42.54 + Super.

The client is offering 37.5 hour working weeks, with
**2 days working from home**, and the remainder on site, with a consistent starting and finishing time. The client is offering a work environment that is community focused and provides a healthy
**work-life balance**.

**The Role**

The position will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex inquiries.

**Responsibilities**
- Undertaking delegated decisions and supporting National Delivery with reviewing, assessing and approving participant’s plans, schedule reviews, assistive technology, payments and access tasks.
- Assessing, reviewing and providing feedback on planning decisions in accordance with the Agency’s Act, Rules and relevant guidance.
- Undertaking record keeping activities, including adhering to process guidelines and standard operating procedures.
- Researching and reviewing decisions regarding routine cases and managing moderately complex cases with the assistance of staff at higher classification levels.
- Providing support and mentoring to enhance team development, decision making, technical skills and knowledge in planning delegate decisions.
- Monitoring and analysing quality outcomes and results to identify trends, tailoring regular training and support functions to improve results.
- Supporting the leadership team to develop and implement improvement strategies.
- Working with stakeholders to promote services and functions, and build stakeholder knowledge of planning decision making and procedures.
- Supporting the delivery and implementation of branch projects as required.

**About You**:

- Skilled at de-constructing complex information
- Understanding of policy
- Ability to be agile and flexible
- Strong written and verbal communication
- Experience within Government or Disability highly regarded
- ** Australian Citizenship is a requirement for this role**

**APPLY

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