Client Support Administrator

Provide excellent customer service and administration support
- Support two centres and make it easy for clients to receive vital services
- $32.23 per hour + super + sal pack to increase your take home pay

**About us**

Montrose Therapy & Respite Services have been working with children and young people with disabilities since 1932. We are a not-for-profit who pride ourselves on our long history of providing evidence based and solution focused services.

Montrose is now a wholly owned subsidiary of Northcott - one of Australia’s largest not-for-profit disability service organisations. Together, Montrose and Northcott share a rich heritage of supporting people with disability, common values and a shared vision for the future.

As part of Northcott, we are increasing the range and reach of our services, sharing knowledge and skills. You employment will be with Northcott, accessing Northcott training, support and other benefits whilst delivering services and supports to Montrose clients.

**About the position**

We are looking for an exceptional customer service officer to join a team that is responsible for providing excellent customer service and administration support, and in doing so make it easier for our clients to receive vital Allied Health and disability services.

As a valued member of our Client Support team, you will provide support to our Sunshine Coast _and _Toowoomba therapists and clients. You will be responsible for creating a welcoming and supportive environment and be part of a geographically diverse client service and admin team that maintains customer records and appointments. The position is **38 hours per week, on a permanent full time basis.**

The position is supporting both our Sunshine Coast and Toowoomba centres.

For example: You are located in the Sunshine Coast and work from our Sunshine Coast office Mon-Fri.

Mon/Tues you are supporting the Sunshine Coast team in person;
Wed/Thurs/Fri you are supporting the Toowoomba team remotely.

Once your confidence with the role builds, we are open to discussing more flexible working arrangements including work from home for a portion of your week.

**About you**

We are looking for someone who is experienced in customer service and who is a strong team player that will provide timely and accurate administrative support. Knowledge of the NDIS and administration experience with a disability service provider, allied health or medical practice is highly regarded.

**Key Responsibilities**:

- Manage reception in our Service Centre and provide direct customer service to clients and their families.
- Office management and administrative assistance to support day to day operations of the Sunshine Coast and Toowoomba teams as required.
- Resource ordering and cleaning.
- Organise clinics and community/school appointments.
- Process payments for therapy sessions.
- Book and update client appointments.
- Renew client service agreements and care events.
- Manage client information and data entry in our CMS
- Have completed the NDIS Worker Orientation Module training

**Key Requirements**
- Minimum Cert III in a relevant field of study or equivalent experience.
- Current First Aid and CPR highly regarded, but not essential
- A current drivers’ license and access to a reliable vehicle.
- Well-developed interpersonal skills and an ability to successfully work remotely.
- High level computer skills.
- A high level of energy & enthusiasm towards the work you do.

**Covid Vaccination Status**
The health and safety of our people, customers, and communities is our number one priority. To maintain this, we require all of our employees to show evidence that they have received the two full primary doses and at least one booster dose of a TGA approved Covid-19 vaccination. Evidence of your current vaccination status or medical exemption will be required. Northcott will consider exemptions on a case-by-case basis.

**Diversity and Inclusion Statement