Client Services Officer

6 days ago

Maroochydore, Australia Clarke McEwan Accountants and Business Advisors Full time

Clarke McEwan Accountants is a reputable Chartered Accounting firm located in the vibrant area of Maroochydore on the Sunshine Coast. Our waterfront offices on the Cotton Tree Esplanade are ideally positioned near parks, cafes, Sunshine Plaza, and the new Maroochydore town centre. We specialize in providing tailored services to successful businesses and professional clients.

We are excited to announce an opportunity for a full-time **Client Services Officer / Administration Assistant** to join our team.

**About the Role**

This position is located at Maroochydore on the beautiful Sunshine Coast. We are seeking a client-focused superstar who can support reception and our team with general administration and housekeeping duties as required. We are looking for an upbeat and vibrant professional who has the following qualities:

- Exceptional attention to detail & accuracy
- Excellent written & verbal communication skills
- Brilliant phone manner & personable skills
- Willingness to learn, show initiative & be a positive ‘team player’ who is willing to contribute
- Positive & upbeat attitude
- High standard of ethics, confidentiality & professionalism
- Excellent time management with the ability to multitask
- Responsible & outcome-focused
- Tech-savvy - there is no need to be an expert, but you must be proficient
- Flexible, adaptable, & dependable

Your duties as our **Client Services Officer / Administration Assistant** will include but are not limited to:

- Welcoming clients and professionally answering and screening incoming calls
- Electronic collation and uploading of year-end client documentation such as tax returns, BAS, invoices, and more to our client digital signature portal
- Assisting with the creation and management of tasks in our internal work-in-progress system
- Filing and maintaining confidential client documentation
- Processing lodgements with the Australian Taxation Office (ATO)
- Assisting with ASIC compliance tasks, including the setup of new company and trust structures
- Managing communications with government departments such as the ATO and ASIC
- Preparing and distributing our monthly client newsletter
- Assisting with digital marketing initiatives

**About You**
- Minimum of 2-3 years’ experience in an office administration role, ideally within an accounting firm or professional services environment
- Proficiency in Microsoft Office 365 (Word, Excel, Outlook, Teams) and a strong comfort level with technology
- Excellent written and verbal communication skills, with a strong ability to build relationships with clients and colleagues alike
- An ability to multitask, prioritize effectively, and meet deadlines in a busy environment
- A high level of professionalism, with a strong focus on confidentiality and ethical standards

**Why Clarke McEwan?**

At Clarke McEwan, we pride ourselves on fostering a collaborative and positive work environment. We value our team and believe in providing the necessary support to help everyone succeed. In addition to a competitive salary, we offer:

- Career growth opportunities with ongoing training and development
- A friendly and supportive team culture
- A modern and well-located office in the heart of Maroochydore
- A positive work-life balance and a rewarding career path

If you are passionate about providing exceptional client service and looking for a role where no two days are the same, we’d love to hear from you

Pay: $65,000.00 - $72,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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