Customer Service

1 week ago

Matraville, Australia Medi-Rent Full time

**Customer Service / Administration Role**

**About us**

Medi-Rent has over 30 years’ experience in providing medical and maternity rental equipment for the management of people’s health as well as preventative solutions to optimise healthy lifestyles.

Complete on-the-job training will be provided in this key role to support our Customer Service team. We are looking for a full time Customer Service Officer to be based at our Matraville location. You will work closely with the Operations Manager and service our clients across Australia and New Zealand.

**Tasks & responsibilities**
- Speaking with customers and clients over the phone and in person at our office
- Assisting customers with product enquiries and payment options
- Creating accurate rental contracts and ensuring all conditions for rental have been met
- Processing returns and exchanges in our rental system
- Maintaining accurate customer records
- Availability to work one weekend per month would be desirable

**Skills & Experience**
- Experience in Customer Service, sales, marketing or communications role
- Strong administrative and computer skills using software such as Microsoft Office Suite.
- Ability to empathise with customers and solve problems tactfully, respectfully and politely
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Proven knowledge of safe work practices
- High attention to detail
- Ability to organise to meet processing times
- Positive and friendly attitude

**Qualifications**
- Criminal Records Check or ability to obtain one
- Current driver’s license preferred

Medi-Rent works to provide its staff with support, career development opportunities, education, responsibility and recognition, work/life balance, and satisfying roles.

Due to the high volume of enquiries, only short
- listed applicants will be contacted.

**Salary**: $65,000.00 - $70,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Work Authorisation:

- Australia (required)

Ability to Relocate:

- Matraville, NSW: Relocate before starting work (required)

Work Location: In person

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