Customer Service Executive

7 days ago


Matraville, New South Wales, Australia GEODIS Australia Full time $60,000 - $90,000 per year

About Us

GEODIS is one of the world's largest freight management and supply chain organisations. We serve our customers with integrated supply chain solutions that deliver cargo by Sea, Air, Road and Rail. The backbone of our company is a self-reliant network of offices and air & ocean hubs in over 67 countries.

We are currently seeking a Customer Service Executives to join our team in Sydney.

The Customer Service Executive (CSE) is responsible for overseeing the end-to-end service for all customers within the Business Unit. The CSE will support the operations and Business Unit Manager to meet and exceed customer expectations.

Key Activities/Accountabilities

  • Support the Business Unit Manager in meeting and exceeding customer service
  • First escalation point for operations with service issues
  • Liaise with, and take instructions from our customers to co-ordinate their orders/shipments by the advised dates listed on the orders
  • Input of orders into EDI/ Cargowise
  • Liaise with shipping lines, overseas GFF offices and agents, freight forwarders, carriers, current clients and prospective clients
  • Proactively communicate any issues to customers within a timely manner, including corrective action
  • Procurement & rate maintenance
  • Timely and regular review of suppliers and rates
  • Scheduled visits and service calls to allocated clients where appropriate

Skills and experience

  • Minimum 3 years' experience in customer service within the freight forwarding industry
  • Excellent interpersonal and communication skills
  • Experience using CargoWise is essential
  • Time management and prioritising skills

Benefits

  • Flexible Work/Hybrid Arrangements
  • Employee Bonus Schemes
  • Service Awards
  • Lifestyle discount and Benefits
  • Be a part of a reputable global organization
  • Professional development with long term career opportunities
  • Supportive and collaborative team environment
  • Plus much more

At GEODIS, we believe that diversity and inclusion are essential components of our success. We welcome and encourage applications from people of all backgrounds and cultures (including Aboriginal and Torres Strait Islander peoples), ages, religions, abilities, gender identities and sexual orientations.



  • Matraville, New South Wales, Australia The Lighting Outlet Full time $60,000 - $80,000 per year

    Join a fun & hardworking team in Matraville, who are hungry to succeed shown by the company's rapid growth month-on-month.Full-time role located in South Eastern Sydney (Matraville)Competitive salary + superBe part of a successful & rapidly growing companyThe company:We are an Online Lighting Store located in Matraville (near Maroubra). We have an...

  • SG049G: Sales Adv

    2 weeks ago


    Matraville, New South Wales, Australia FedEx Australia Full time $104,000 - $130,878 per year

    This Advisor will support the APAC Sales and Solutions SVP in executive updates, coordination, as well as APAC sales enablement strategy & planning. This role involves preparing high-impact executive reports and presentation , managing cross-functional, regional and global collaboration, and ensuring efficient execution of the APAC commercial growth...

  • SG049G: Sales Adv

    2 weeks ago


    Matraville, New South Wales, Australia FedEx Full time $104,000 - $130,878 per year

    This Advisor will support the APAC Sales and Solutions SVP in executive updates, coordination, as well as APAC sales enablement strategy & planning. This role involves preparing high-impact executive reports and presentation , managing cross-functional, regional and global collaboration, and ensuring efficient execution of the APAC commercial growth...

  • Design Manager

    7 days ago


    Matraville, New South Wales, Australia KBR Full time $200,000 - $250,000 per year

    Title:Design ManagerWe support water customers across Australia to provide our communities with the best drinking water and wastewater treatment services, whilst innovating ways to safeguard and secure our country's water supplies, elevating public spaces and enhancing livability.The OpportunityKBR's Water business has grown significantly over the past few...

  • Clearance Agent

    2 weeks ago


    Matraville, New South Wales, Australia FedEx Australia Full time $70,000 - $120,000 per year

    Responsible for coordinating and managing customs clearance activities for import and export shipments. You will ensure compliance with customs regulations, maintain accurate documentation, and provide exceptional customer service to our clientsReview customs documentation, including invoices, bills of lading, packing lists, and import/export...

  • Industry Lead

    7 days ago


    Matraville, New South Wales, Australia KBR Full time $120,000 - $180,000 per year

    Title:Industry Lead - MaritimeAbout UsKBR is a global business employing approximately 35000 employees worldwide and is made up of some of the best and brightest minds. We are multi-disciplinary and constantly evolving, delivering some of the world's most complex projects in engineering, science, and technology.In Australia our focus is Infrastructure...

  • Civil Engineer

    7 days ago


    Matraville, New South Wales, Australia KBR Full time $90,000 - $120,000 per year

    Title:Civil EngineerWe support water customers across Australia to provide our communities with the best drinking water and wastewater treatment services, whilst innovating ways to safeguard and secure our country's water supplies, elevating public spaces and enhancing liveability.The OpportunityYou'll be a key member of our Water team who have secured...


  • Matraville, New South Wales, Australia Sydney Indoor Plant Hire Full time $60,000 - $90,000 per year

    This role would suit someone with excellent organisation and communication skills (both verbal & written) , who enjoys variety in their daily work (Office All-Rounder). The successful applicant should have great computer skills and experience in operating all Microsoft software (Excel, Word & Outlook) to support our adminstration & marketing team. Someone...

  • Customer Service

    1 week ago


    Matraville, Australia Medi-Rent Full time

    **Customer Service / Administration Role** **About us** Medi-Rent has over 30 years’ experience in providing medical and maternity rental equipment for the management of people’s health as well as preventative solutions to optimise healthy lifestyles. Complete on-the-job training will be provided in this key role to support our Customer Service team....


  • Matraville, Australia The Lighting Outlet Full time

    Are you a passionate sales representative or customer service administrator looking for the next stage of your career? We have an opportunity to join a fun & hardworking team in the eastern suburbs, who are hungry to succeed shown by the company’s rapid growth month on month. This is a fantastic opportunity to showcase your sales and customer service...


  • Matraville, Australia Havit Commercial Full time

    Our company is seeking someone who has experience in DATA Entry & Customer Service to join our fast-paced DYNAMIC Company. A sound knowledge of the English language (including written grammar) is. Knowledge of SAP & EXCEL software is preferred. However, full training will be provided for the successful applicant. General duties include: - First Point of...

  • Customs Broker

    2 weeks ago


    Matraville, Australia TNT Express Full time

    **About the role** Working as a Customs Broker, you will be responsible for providing clearance and brokerage support to external customers and completing related administrative activities. To be successful in this role, you will need the ability to complete defined processes and procedures to deadlines, ensuring accuracy, completeness, and compliance with...


  • Matraville, Australia TNT Express Full time

    **About the role** As a Customs Clearance Classifier, you will be responsible for providing clearance and brokerage support to external customers and completing related administrative activities. To be successful in this role, you will need the ability to complete defined processes and procedures to deadlines, ensuring accuracy, completeness, and...


  • Matraville, Australia TNT Express Full time

    **The Company** FedEx Express is one of the world’s largest express transportation companies and has consistently been selected as one of the world’s top 500 companies and the World’s Most Admired Companies by “Fortune” magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories. As TNT and FedEx officially...


  • Matraville, Australia The Lighting Outlet Full time

    **Illuminate Your Career at The Lighting Outlet: Seeking a Service Support Agent** **Step into the Bright Future with The Lighting Outlet** **About Us**: The Lighting Outlet isn't just another company in the lighting industry. We stand out as a vibrant, medium-sized organization fueled by a young and ambitious team. Our mission is simple yet profound: to...

  • Hk048l: Sales Advisor

    21 hours ago


    Matraville, Australia FedEx AMEA Full time

    This Advisor will support the APAC Sales and Solutions SVP in executive updates, coordination, as well as APAC sales enablement strategy & planning. This role involves preparing high-impact executive reports and presentation, managing cross-functional, regional and global collaboration, and ensuring efficient execution of the APAC commercial growth...

  • Program Manager

    2 weeks ago


    Matraville, Australia KBR Full time

    **Title**: Program Manager - Capability Sustainment & Modernisation **Title**: Program Manager - Capability Sustainment & Modernisation **We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.** We deliver science, technology and engineering solutions to governments and...

  • Eoi - Capture Managers

    21 hours ago


    Matraville, Australia KBR Full time

    **Title**: EOI - Capture Managers **At KBR - We do things that matter.** We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries. KBR is proud to work with its customers across the...