Process Documentation Specialist

**About us**
Rabobank Australia is the world’s leading specialist in food and agribusiness banking. We are structured as a cooperative. Our purpose is clear: we enable our clients to feed the world sustainably. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.

**The role**:
Due to an internal movement, Rabobank has an opening in Sydney for a Process Documentation Specialist. You will join a dynamic team who work a hybrid mix of working from home and the Rabobank CBD office.

As the Process Documentation Specialist, you will create, update, maintain, store, and manage new and existing process documentation within the Operations Australia department. The teams that this role support includes teams within the Client Integrity Unit, Payments & Processing and Settlements areas.

You will ensure that these new or amended documents are fully embedded into the business, communicated to all appropriate business units, and are executed in a manner that meets our business obligations, both internal and external. The business requires process and work instruction records to be highly accurate and easily understood. Therefore, the role holder will maintain the library of process documentation and associated collateral, ensuring the department is able to demonstrate the business is in control.

**What will keep you busy**:

- Management and oversight of Procedures, ensuring they are fit for purpose, properly maintained, and comply with Local and Global Policies and Standards. This includes monitoring of Procedures’ review dates and providing support to Operations Team Members with the updating and publication of procedures
- Actively contributing to the creation of new or modification of existing business process and work instructions to accompany change requests and/or business process re-engineering
- Completing reviews and providing input on specifications of change requests, focusing on business process elements
- Ensuring all procedures are reviewed by impacted teams and process experts by their agreed due date
- Co-ordinating the publishing of all process related documentation in a centralised location. This includes but is not limited to; procedures, work instructions, training material, forms, checklists, and other department collateral types

**Attributes, Skills & Experience you will bring to the role**:

- Excellent written and verbal communication skills
- Prior experience in a business environment that operates under a strong compliance and risk averse regime
- Customer service focus with ability to build strong relationships with stakeholders
- Ability to contribute and work in a high performing cross functional team
- Knowledge of Microsoft Office packages, including intermediate level Word and PowerPoint skills
- High level of attention to detail
- Ability to manage competing priorities and work to deadlines
- Demonstrated high levels of initiative

**What we're proud to offer you**:

- Hybrid work environment
- Two Wellbeing Leave days
- Education Assistance Program to assist with your professional development
- An inclusive Parental Leave policy
- An incentive for eligible employees to receive 1 extra week Annual Leave. With an option to also purchase another 2 weeks Annual Leave
- Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, Temporary & Permanent Disability (TPD) and Income Protection Insurance
- As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners

Rabobank is committed to a culture where diversity and inclusion is valued, respected, and encouraged. We welcome applicants from diverse cultures, faith, and sexual orientation. If you’d like to discuss how we can make our opportunities more accessible to you, please let a member of the Talent Acquisition team know.