Regional IT Coordinator

**21210BR**

**Requisition Number**:
21210BR
**Description**:
Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always design with community in mind.

We care about the communities we serve—because they're our communities too. We're designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. Balancing these priorities results in projects that advance the quality of life in communities across the globe.

About the role

This role requires the person to work closely with the Regional IT Manager to manage assigned regional team members that are primarily responsible for supporting their region’s IT operations and service delivery. This role will be responsible for the administrative duties associated with managing, developing resources and addressing issues as required. The role will be focusing on service delivery, continued maturity and development of service delivery practices and processes and improvement of service delivery outcomes.

Day to day tasks would involve:

- Responsible for IT service delivery in the geographic region of oversight.
- Responsible for customer service and service delivery in the region and serving as an escalation point for unresolved end user issues and complaints.
- Responsible for regional IT support services and working closely with the IT Service Centre / Help Desk to meet support needs of end user environment.
- Ensure that local IT staff use incident management software (ITSC) to track user requests \\ support calls.
- Review and audit service management reports, escalating data as appropriate, reviewing data with team to drive service improvement, and contribute to overall reporting maturity

To be successful for this role you'll need:

- Relevant tertiary qualification in IT/ICT or similar
- Experience in Information Technology / consulting environment

What we offer

Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.

Salary $90K - $110K including super
- Option to purchase up to 4 weeks additional leave.
- Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning
- Mentoring for your own development and the opportunity to mentor others
- A friendly team environment, with dedicated and enthusiastic staff committed to producing high quality service and deliverables
- Professional Memberships
- Salary Continuance Insurance (SCI)
- Mental Health and Wellbeing Programs
- Service Recognition Awards
- Employee Assistance Program

**Title**:
Regional IT Coordinator

**Qualifications**:

- Relevant tertiary qualification in IT/ICT or similar

**Employment Type**: Full-Time

**Job Type**: Regular

**Job Category**: IT/IS, Technology

**About Stantec**:
We’re active members of the communities we serve. That’s why at Stantec we always design with community in mind. We believe growing a great design company happens from the inside out. We look for people who are drawn to use every talent they possess, plus creativity, determination and a drive to do the extraordinary.

The Stantec community unites approximately 25,000 employees working in over 400 locations across six continents. We collaborate across disciplines and industries to bring projects to life. Our work as architects, engineers, and consultants from initial project concept and planning through design, construction and commissioning is built on a solid history of success. So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work. Redefine your personal best. Join us

**Location**:
Australia-Western Australia Perth

**Country**:
Australia

**State/Province**:
Western Australia

**City**:
Perth