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Scheduler

3 weeks ago

Notting Hill, Australia Silverchain Full time

As a Scheduler at Silverchain, you will be responsible for the rostering and scheduling of in home aged care services for our diverse client population, ensuring the best match between client needs and our service delivery team’s skills.

You’ll act as the vital link between our clients and our in-field team, ensuring services are delivered efficiently, respectfully, and in line with expectations.

If you thrive in a fast-paced coordination environment and are passionate about client care, then this role is for you.

**What’s on offer**
- Full-time permanent role
- Hybrid role - working from home, with some requirements to attend our shared space office located in Notting Hill.
- Working for a non-profit organisation, you have the opportunity to salary package up to $18,500 tax free.

**What we’re looking for**
- Demonstrated experience in rostering/scheduling/logistics methodology across multiple locations in a service delivery environment.
- A strong phone manner and ability to remain calm and professional at all times.
- Positive ‘can-do’ attitude and customer service focus.
- Ability to problem solve and respond swiftly to last-minute changes.
- Demonstrated experience with engaging with stakeholders at all levels.
- Strong communication and influencing skills.
- Ability to work under pressure and juggle multiple priorities.
- Previous experience with Skedulo or other rostering systems preferred.

**The role**

As a Scheduler you will:

- Optimise and manage rosters in line with Award regulations and company rostering processes, ensuring the best match between client needs and worker skills.
- Respond swiftly to last-minute changes, using problem-solving and influencing skills to minimise disruption.
- Collaborate with key internal stakeholders to ensure alignment in scheduling outcomes.
- Communicate directly with clients to confirm changes, resolve concerns, and maintain a strong customer service experience.
- Use scheduling data and capacity planning tools to reduce non-billable hours, unnecessary travel, and support long-term efficiency.

**Why choose Silverchain**

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort. Best Care is care that is safe, personal, connected and effective.

We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.

As a not for profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home.

We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

**How to apply