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Service Coordinator

3 weeks ago

Notting Hill, Australia ABB Full time

**Service Coordinator - Robotics**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Join our Robotic team as Service Coordinator where you will be responsible for coordinating our service teams work across multiple locations, whilst ensuring we deliver a superior customer experience. ABB Robotics employs approximately 11,000 people globally, across 50 countries, and has a strong commitment to career development and progression. Reporting to National Service Manager and based in Notting Hill, you will be joining a supportive and flexible working environment.

**Your responsibilities**:

- Building and maintaining good relationships with customers and identify issues ahead of time to ensure seamless task execution by our Service Engineers
- Ensuring all HSE and Contractor Management systems, controlled by our customers via third party, are up to date, allowing our engineers to be inducted and deliver a quality service activity as required
- Controlling the asset management and schedules on going testing and calibration of our assets via our ABB Management System and responsible for our spare parts inventory management
- Providing input to the team to improve operational activities and customer service
- Supporting engineers, sales and backend teams as needed
- Working with our HSE department to enable delivery of jobs in a safe and compliant manner

**Your background**:

- 2-3 years of experience in a similar role
- Qualifications in Lean Sigma and 5S methodologies will be highly regarded
- Demonstrate a high level of customer focus and attention to detail.
- Use of computer software - Exel, Word, Salesforce, SAP and Asset Management Tools
- Demonstrate an understanding of HSE and Compliance
- Ability to work under pressure to meet timelines and demonstrate a high level of scheduling skills of a multi-disciplinary workforce
- Strong hold on communication both written and verbal and must be an Australian resident with the right to work and must have a current Australian driver license

**More about us**: