Client Services Executive

5 days ago

Notting Hill, Australia SGS Full time

**Company Description**
We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories around the world.

Our world-leading services in the Business Assurance division within SGS enable clients to demonstrate that their products, processes, systems or services are compliant with local, national and international regulations and standards.

SGS is seeking a **Client Services Executive** to develop, manage, and maintain business relationships within our Audit business, delivering exceptional customer service. This is a **full-time, permanent position**, offering the opportunity to work with a global leader in inspection, testing, and certification.

Your key responsibilities in this role will include but are not limited to:

- Ensure high quality, value adding client services focusing on quality, productivity and safety.
- Maintain exemplary levels of customer satisfaction.
- Establish strong working relationship with existing clients.
- Build positive working relationships with internal and external stakeholders.
- Strong focus on operational sales for the Audit business with existing clients.
- Management of client specific requirements i.e. reporting for responsible Key Accounts.
- Identify and target new areas of business within the key accounts through sound sales and marketing activity.
- Plan and schedule client visits and ensure compliance with individual KPIs.
- Follow up outstanding/overdue invoices over 90 days or as required.
- Manage client data on CRM.
- Report client complaints through OIMS systems and ensure items are closed off in a timely and efficient manner.
- Keep all databases (including but not limited to CERTIQ) up to date.
- Address, report and escalate any non
- conformance issues to management as soon as practicable.
- All other duties as directed by the Manager.

**Qualifications**
To succeed in this role you will possess:

- Key account management skills and customer service.
- Demonstrated experience and working knowledge of client services operations.
- Comprehensive understanding of audit operations and scheduling.
- Tertiary qualification in Quality, Business or related studies.

**Additional Information**

**WHY WORK FOR SGS?**

Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS.
- As a company, we have embraced the shift to flexible work
- Sustainability is embedded in our culture and the way we do business
- Paid parental leave
- Paid time for volunteering day and blood donations
- Corporate health & wellbeing offers
- Ongoing learning & development
- Career development opportunities (Nationally and Globally)
- SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

**COME TO WORK AND BE 100% YOU**

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.

  • Client Service Representative

    2 weeks ago

    Notting Hill, Australia SGS Full time

    **Company Description** We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories around the world. As a member of the Environmental team, you will maintain excellence in client...

  • Account Executive

    2 weeks ago

    Notting Hill, Australia Alliance SI Full time

    **About Us**: Alliance SI is a fast-growing company with big goals. What started over 45 years ago as a bunch of people passionate about electrical cabling, has grown to become one of Australia's leading electrical and telecommunications infrastructure providers - and that passion has grown with us. We have built capabilities and gained certifications to...

  • Service Support Manager

    1 day ago

    Notting Hill, Australia 1st Executive Pty Ltd Full time

    **Customer Service Support Manager - South Eastern Suburbs** - **Strong Career Growth Potential - global market leader**: - **Safety and medical products that save lives**: - **Circa $110K package, plus bonus, Notting Hill location** **The Company** Our client is a leading international provider of safety and medical equipment and is seeking a talented,...

  • Executive Assistant

    1 day ago

    Notting Hill, Australia Sharp & Carter Full time

    A highly diverse and challenging role with growth opportunities! - Competitive remuneration | Notting Hill location | Parking onsite **About the role**: Partnering with the CEO of a thriving Australian owned company, this is a unique Executive Assistant role that will suit a dynamic and confident person who enjoys variety, but also understands how to...

  • Executive Assistant

    2 weeks ago

    Notting Hill, Australia Kite Magnetics Full time

    **About Us**: **Position Overview**: As an **experienced and highly capable Executive Assistant (EA)** you will provide strategic and operational support to the CEO and Chief of Staff. This is a pivotal role in a fast-paced and dynamic environment, requiring initiative, discretion, and the ability to anticipate needs and adapt to shifting priorities. You...

  • Business Development Executive

    2 weeks ago

    Notting Hill, Victoria, Australia St John Ambulance VIC Full time

    The OpportunityThe Business Development Executive reports into the Customer Development Manager, while building your portfolio of customers and ensuring their sales requirements are met. As a for purpose charitable organisation salary packaging is one of the many benefits of joining SJAV. Key Responsibilities Service your customers with all of their sales...

  • Customer Solutions Representative

    2 weeks ago

    Notting Hill, Australia TEAM Executive Consultants Full time

    **Customer Solutions Representative** - **IMMEDIATE START!**: - **Multi-tasking**: - **variety in the role**: - **A great career and not just a job!**: - **Up to $70k plus super for the right person** **THE COMPANY**: - Has been establish a long time internationally and is seeking an experienced Customer Solutions Representative - to join them on a...

  • Accounts & Admin Temp

    6 days ago

    Notting Hill, Victoria, Australia Team Executive Consultants Full time $40,000 - $60,000 per year

    Details:Notting Hill location, with potential WFH after initial trainingApprox. 2 month short term assignment, with the possibility to extend$35 to $38 ph (dependent on experience) + superannuationIdeal to fit into school pick-up and drop-offOur client is seeking a temporary, part-time Accounts/Administration Officer for an immediate start (Nov 10th) in a...

  • Service Coordinator

    2 weeks ago

    Notting Hill, Australia ABB Full time

    **Service Coordinator - Contracts**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...

  • Field Service Coordinator

    2 weeks ago

    Notting Hill, Australia ABB Full time

    **Field Service Coordinator**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **This...