Client Services Executive

7 hours ago

Notting Hill, Australia SGS Full time

**Company Description**
We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories around the world.

Our world-leading services in the Business Assurance division within SGS enable clients to demonstrate that their products, processes, systems or services are compliant with local, national and international regulations and standards.

SGS is seeking a **Client Services Executive** to develop, manage, and maintain business relationships within our Audit business, delivering exceptional customer service. This is a **full-time, permanent position**, offering the opportunity to work with a global leader in inspection, testing, and certification.

Your key responsibilities in this role will include but are not limited to:

- Ensure high quality, value adding client services focusing on quality, productivity and safety.
- Maintain exemplary levels of customer satisfaction.
- Establish strong working relationship with existing clients.
- Build positive working relationships with internal and external stakeholders.
- Strong focus on operational sales for the Audit business with existing clients.
- Management of client specific requirements i.e. reporting for responsible Key Accounts.
- Identify and target new areas of business within the key accounts through sound sales and marketing activity.
- Plan and schedule client visits and ensure compliance with individual KPIs.
- Follow up outstanding/overdue invoices over 90 days or as required.
- Manage client data on CRM.
- Report client complaints through OIMS systems and ensure items are closed off in a timely and efficient manner.
- Keep all databases (including but not limited to CERTIQ) up to date.
- Address, report and escalate any non
- conformance issues to management as soon as practicable.
- All other duties as directed by the Manager.

**Qualifications**
To succeed in this role you will possess:

- Key account management skills and customer service.
- Demonstrated experience and working knowledge of client services operations.
- Comprehensive understanding of audit operations and scheduling.
- Tertiary qualification in Quality, Business or related studies.

**Additional Information**

**WHY WORK FOR SGS?**

Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS.
- As a company, we have embraced the shift to flexible work
- Sustainability is embedded in our culture and the way we do business
- Paid parental leave
- Paid time for volunteering day and blood donations
- Corporate health & wellbeing offers
- Ongoing learning & development
- Career development opportunities (Nationally and Globally)
- SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

**COME TO WORK AND BE 100% YOU**

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.

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