Insurance Specialist

Are you an experienced Insurance Specialist looking for your next challenge?
- Do you enjoy providing sound investigation and ownership of complex queries?
- Join our dedicated and talented Insurance and Claims team

CareSuper is an innovative and award-winning profit-to-member fund that puts members first in everything we do. We aim to be widely recognised as a leading fund that delivers superior outcomes for its professionally minded members.
If you’ve ever found yourself asking ‘Can we do this better?’ then you’re exactly the kind of person we’re looking for
**The opportunity**
When it comes to providing our members with the best possible solutions at the most critical time in one’s life, you can’t go past the hard work and dedication of our Insurance and Claims team. Working in collaboration with Product Team Leaders, you’ll oversee operational matters relating to death, TP&D and income protection. This can include anything from PDS updates right through to monitoring and reporting on insurance - no day is ever the same
As an Insurance Specialist, your responsibilities include sound investigation, ownership and decision-making skills across a variety of areas including:

- Operational oversight - preparing insurance and claims business rules; regular reporting
- Incidents - preparing reporting on insurance/ claims related incidents
- Legislative and regulatory policy changes - updating insurance policies; PDS documents and preparation of SEN content
- Continuous improvement - reviewing of member experience through claims and underwriting; case management; communications
- Project delivery - supporting the delivery of project initiatives based on ongoing requirements

**What you’ll bring**
Ultimately, you are a self-starter and pride yourself on your ability to establish and maintain positive relationships. You value an environment that encourages the contribution of new ideas, using your initiative and taking ownership as part of a motivated team. Furthermore, you’ll have:

- Strong understanding of superannuation and insurance industry regulations
- Prior experience working in an insurance administration and/ or claims assessment role (preferred)
- Strong customer service skills
- Strong written and verbal communication skills, including high attention to detail
- Good organisational skills, with the ability to work both autonomously and efficiently in order to run with multiple projects and activities
- Analytical and problem solving skills, with the ability to evaluate and interpret insurance policy terms and conditions
- Ability to effectively manage complex tasks from beginning to completion
- Teamwork and ability to liaise with internal departments to provide outcomes for the Fund and its members
- Maintain current knowledge of superannuation and insurance by attending relevant seminars and conferences and meet RG 146 requirements

**Why CareSuper?**
Apart from our status as a high-performing Industry Super Fund and focus on providing high quality member customer service, we recognise that our staff are the drivers of our success. We are genuinely committed to delivering workplace diversity, sustainability and flexible working arrangements. Our culture is under pinned by “SPIRIT” which stands for Service, Professionalism, Integrity, Relationships, Innovation and Teamwork.
We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you to be your best - professionally and personally. These are some of our many great benefits:

- Wellbeing Lab Coaches, $200 health reimbursement, flu vaccinations and more
- Higher super contributions and income protection insurance
- Extra paid days of leave across the year
- Discounts and offers from more than 400 retailers
- Recognition awards

Applicants must have the relevant work rights to be considered for an opportunity at CareSuper and undergo a police check.
- Agencies, please note: All vacancies are managed by our internal Human Resources Team. Should external assistance be required we will reach out to our preferred agency partners. Thank you_