Insurance Operations Specialist

5 days ago


Melbourne, Victoria, Australia Health Employees Superannuation Trust Australia Full time $90,000 - $120,000 per year

Be inspired everyday – let your work make a difference

#Superwithimpact

More than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world. HESTA is also an inspiring and rewarding place to work. That's because what we do makes a difference to the lives of our members. The people who work at HESTA are not only exceptional at what they do, they're focused on living and creating a strong organisational culture. We're an industry super fund dedicated to the people who keep our communities going. People who provide some of the best health, education and community services in the world are HESTA members – and we are proud to serve them.

The opportunity – 'Do what you love, and you'll never work a day in your life' #careerswithimpact

Join our team as an Insurance Operations Specialist

Are you an experienced insurance professional looking to make a significant impact? We are seeking a dedicated Insurance Specialist to enhance our operational efficiency and improve member insurance outcomes. In this pivotal role, you will focus on transitioning our operations to a digital-first future state model.

What you'll be doing:

  • Monitor and optimise insurance operations processes to drive efficiency
  • Provide expert guidance to colleagues and our administrator on insurance product administration.
  • Oversee the resolution of insurance incidents
  • Support management in day-to-day insurance activities and business rule adherence
  • Act as the subject matter expert for projects involving insurance touchpoints
  • Collaborate with partners to implement changes to business rules.
  • Maintain a continuous improvement mindset to uplift processes and services.

About You:

  • 5+ years' experience in life insurance (Group or Retail) at insurer, administrator or superannuation Trustee with demonstrated success in a similar role
  • Strong knowledge of group insurance, including death cover, income protection, and TPD.
  • Experience with incidents, transitions, or SFT, and corporate-sponsored super plans.
  • Proven ability in stakeholder management and interacting with senior leaders.
  • Willingness to challenge and question the status quo.
  • Understanding of the latest insurance standards, legislation, and regulations.
  • Change management experience.
  • Strong communication skills and cross-team collaboration experience.
  • Proven track record in operationalising insurance product and legislative changes.
  • Experience in a fast-paced, changing environment.

If you are ready to shape the future of our insurance operations, apply now and join our dynamic team

Benefits that matter and make a difference for our employees

  • Leave for those moments that matter, an additional 6 days of leave at the end of year, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. Access your LSL after 3 years, take AL at half pay, and purchase up to 2 weeks additional leave (just to name a few).
  • Your Professional development matters, up to $5k per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools.
  • Your health and wellbeing matters, free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/7.
  • Your financial wellbeing matters, 15% super, financial planning support, end of year payment for all Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options.

We celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity.

We want all candidates to feel safe, included and provided with the best opportunity to thrive, if you require reasonable adjustments during your application or throughout the recruitment process, please reach out to a member of the Talent team and we'll call you to discuss.

We'll close applications when we find the right person, so get in quick before you miss this opportunity.

Please note: Applications via recruitment agencies will not be accepted for this position

LI-JS1

  • Melbourne, Victoria, Australia HESTA Super Fund Full time $80,000 - $120,000 per year

    **Be inspired everyday - let your work make a difference Superwithimpact**More than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world. HESTA is...

  • Insurance Specialist

    2 weeks ago


    Melbourne, Victoria, Australia HESTA Super Fund Full time $80,000 - $120,000 per year

    Careers with ImpactMore than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world.HESTA is also an inspiring and rewarding place to work. That's...


  • Melbourne, Victoria, Australia Insurance Australia Group Full time

    Help shape the future as a Lead Specialist, Product ManagementYour RoleJoining the IIA Underwriting& Product Team as a Lead Specialist, youll play a pivotal role in shaping and executing the operational plan for the end-to-end lifecycle management of individual products and entire product classes. This role is central to ensuring our products are not only...


  • Melbourne, Victoria, Australia Cbus Full time $90,000 - $120,000 per year

    About the Role As part of the Insurance Delivery and Performance team, the Insurance Training Specialist plays a key role in supporting the delivery of high-quality member services through structured, role-based training. This role is responsible for designing and delivering induction programs, ongoing training, and one-on-one coaching for both...


  • Melbourne, Victoria, Australia CBUS Super Full time $80,000 - $120,000 per year

    About the Role As part of the Insurance Delivery and Performance team, the Insurance Training Specialist plays a key role in supporting the delivery of high-quality member services through structured, role-based training. This role is responsible for designing and delivering induction programs, ongoing training, and one-on-one coaching for both internal...


  • Melbourne, Victoria, Australia SS&C Technologies Full time $90,000 - $120,000 per year

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...

  • NM Insurance

    5 days ago


    Melbourne, Victoria, Australia NM Insurance Pty Ltd Full time $90,000 - $120,000 per year

    NM Insurance is a market leading distributor of insurance products and services, in the retail recreational areas of pleasure craft, motorcycle and caravan as well as commercial marine insurance lines. Our business operates through offices across Australia and New Zealand.  Most of our Insurance Products are distributed via intermediary partners, primarily...

  • Training Specialist

    2 weeks ago


    Melbourne, Victoria, Australia Adica Insurance Full time $60,000 - $90,000 per year

    Join the Team at Adica InsuranceWhere people come first and possibilities follow.About the OpportunityWe're looking for a motivated and adaptable Training Specialist to join our team on a 6-month fixed term contract with potential opportunity to move to permanent. This role offers a hybrid working model from our St Kilda Road office in Melbourne.You'll play...


  • Melbourne, Victoria, Australia Insurance Australia Group Full time $80,000 - $120,000 per year

    Make a difference as a Regulatory Response SpecialistYour RoleWere establishing a dedicated Regulatory Response function within Retail Insurance Australia (RIA) and were looking for three Specialists to help shape how it operates .As a Regulatory Response Specialist, youll support the delivery of high-quality, timely responses to regulatory notices, audits...


  • Melbourne, Victoria, Australia SS&C Full time $80,000 - $120,000 per year

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...