Insurance Training Specialist

6 days ago

Melbourne, Victoria, Australia Cbus Full time $90,000 - $120,000 per year
About the Role

As part of the Insurance Delivery and Performance team, the Insurance Training Specialist plays a key role in supporting the delivery of high-quality member services through structured, role-based training. This role is responsible for designing and delivering induction programs, ongoing training, and one-on-one coaching for both internal Insurance Operations and external Administrator Insurance Operations teams.
You'll work closely with the Insurance Training Manager and collaborate with stakeholders across Insurance Risk & Governance and Insurance Claims Portfolio Management to ensure training is aligned with operational needs, regulatory obligations, and strategic objectives.

Key Responsibilities
  • Assist in developing the Insurance Training Strategic Plan and framework
  • Conduct skills and training needs analysis across internal and external teams
  • Maintain and update training materials in line with operational processes and regulations
  • Design and deliver training programs for Case Managers and broader insurance teams
  • Use data from Complaints & Voice of Customer to inform training opportunities
  • Develop training modules and maintain a centralised training library
  • Prepare engaging learning materials, including case studies and simplified regulatory content
  • Deliver training in both face-to-face and virtual formats
  • Assess trainee knowledge and evaluate training effectiveness
  • Provide monthly training reports and maintain documentation
  • Explore the use of AI and insurer-provided materials to enhance training content
About You

You'll bring a strong background in insurance within superannuation, particularly Group Insurance, and a passion for learning and development. You're confident delivering training to diverse audiences and skilled at translating complex information into accessible content.

Key Selection Criteria
  • Qualifications in learning and development/training (desirable)
  • Advanced knowledge of insurance in superannuation, including underwriting and claims
  • Experience delivering training programs and coaching in varied environments
  • Strong understanding of adult learning principles
  • Proficiency in LMS, e-learning tools, and Microsoft 365
  • Excellent communication, presentation, and stakeholder engagement skills
  • A proactive, customer-focused mindset
About Cbus

Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits provided to our members and our innovative investment approach. All while staying committed to our member first ethos as a proud Industry Fund.

We want to hear from you

If you've read through the requirements of this role and you feel like you haven't fully met the criteria, we would still encourage you to apply. We're aware of accessibility barriers when it comes to applying for a job and we want to help. If you require assistance with your application, please contact our Talent Acquisition Team via

Like to know more about working with Cbus? Listen to some of our videos with members of the Cbus team on our website,

Applications Close 10 October
Agencies, please note: All Cbus vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, Thank you.

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