Customer Service Officer

Does a Monday to Friday role appeal to you?

Like working in a fun and collaborative, team orientated environment where we help each other to succeed?

Are you a Customer Service professional who cares about their customer, brand and, delivering a high level of service?

If you answered 'Yes' to all of the above, we have an opportunity for a dedicated Customer Service Officer to complement the team in Bayswater.
- Free lunch once a week and monthly BBQ's.
- We understand the value of flexibility and use technology and culture to support you and to help you work SMARTER
- Monday to Friday role from 8.00 am to 4.00 pm. Your overtime is guaranteed

**Join the Winner - Best Workplace (MSO) - 2024 Paint & Panel Shop Awards**

**Unlock an Exceptional Career with Capital SMART**

At Capital SMART, we're not just leading the way in small to medium accident repair technology - we are revolutionizing the industry With over 1,500 dedicated team members across Australia and New Zealand, we continue to grow and innovate, setting new standards of excellence in everything we do. Our partnerships are strong, and our success is driven by the passion and commitment of our people.

When you join us, you’ll receive more than just a job - you’ll be part of a thriving company that invests in your future. We provide you with uniforms, comprehensive training, continuous career development, ongoing support, staff discounts, flexible rostering, and regular incentive programs to keep you motivated and rewarded.

Leadership That Puts You First Our leadership team is committed to your safety, success, and personal growth. You’ll never feel unsupported with Capital SMART - we’re here to help you shine.

**The Opportunity - Your Next Big Step** We are excited to offer an incredible opportunity for a Customer Service Officer to join our vibrant team at Bayswater. As the first point of contact for our valued customers, you’ll play a pivotal role in ensuring they receive top-tier service and leave feeling confident that their car is in the best hands possible.

**In this dynamic role, you’ll have the chance to**:

- Create a welcoming and customer-friendly environment.
- Assist customers upon arrival for assessments with a professional and caring approach.
- Manage customer interactions with precision and empathy, ensuring they have a seamless experience from start to finish.
- Facilitate the return of vehicles post-repair, addressing any questions or concerns along the way.

**What We’re Looking For We’re seeking someone with**:

- Previous experience in a fast-paced, customer-facing environment.
- A passion for delivering outstanding customer experiences in every interaction.
- Strong attention to detail and exceptional organizational skills.
- An ability to build rapport with customers in person and over the phone.
- A team player who thrives in a collaborative setting.
- A valid driver’s license and your own vehicle.
- Full Australian working rights.

**Why You’ll Love Working With Us**
- Recognition & Rewards: Enjoy weekly team lunches and monthly celebrations to acknowledge your hard work.
- Career Growth: Receive continuous training and mentorship from both management and your colleagues.
- Referral Bonus: Earn rewards for recommending friends to join the team.
- Exclusive Discounts: Access discounts on parts, tools, and more.
- Uniforms Provided: Look the part with a full uniform package.
- Support When You Need It: We offer 24/7 professional counselling for team members and their immediate families.
- We are more than just a company; we are a community that celebrates the individual strengths of each team member. At Capital SMART, we focus on what makes you unique and help you build a fulfilling, long-term career._
- Capital SMART is an equal opportunity employer. We’re committed to creating a diverse, inclusive environment where all qualified applicants are considered, regardless of gender, age, religion, national origin, disability, or sexual orientation._

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