
Customer Support
1 week ago
Do you love Asian food and enjoy creating great customer experiences?
Are you the type of person who lights up a room — or an inbox?
Join us at Asian Pantry, where we’re not just selling noodles and snacks — we’re building a community that celebrates flavour, culture, and connection.
What You’ll Be Doing:
Customer Service (60%)
Solve problems with empathy and a "let me fix that for you" attitude
Manage returns, refunds, and follow-ups
Keep our customers informed and happy throughout their journey
Marketing Support (40%)
Help schedule and manage social media posts (Instagram, TikTok, Facebook)
Assist in content creation (photos, captions, stories, light editing)
Coordinate campaigns and product launches with our team
Provide basic reporting on marketing performance and customer feedback
You’re Perfect If You:
Are a clear communicator — in writing, in person, and online
Have a love for Asian culture and cuisine
Are organised, resourceful, and unafraid of tech (bonus points for Shopify, Canva, Meta tools, Klaviyo)
Can juggle multiple tasks and stay calm when things get spicy
Have a good sense of humour and like working with a fun, purpose-driven team
What’s In It For You:
A fun, fast-paced work environment that actually cares
Staff discounts on your favourite Asian snacks and groceries
Career growth in eCommerce, marketing, and customer experience
A small team that values your voice, ideas, and contributions
Did we mention snacks?
Let’s build something tasty together.
Pay: $55,000.00 - $70,000.00 per year
**Benefits**:
- Employee discount
- Employee mentoring program
Schedule:
- 8 hour shift
- On call
Supplementary Pay:
- Performance bonus
**Experience**:
- Customer service: 1 year (preferred)
- Social media management: 1 year (preferred)
**Language**:
- English (required)
- Chinese (preferred)
Work Location: In person
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