Customer Service Representative

2 weeks ago

Springvale, Australia Mainmark Ground Engineering Pty Ltd Full time

**Description**:
About the Role
Do you love the buzz of a fast-paced workplace where your people skills and customer-first mindset can really make an impact? We’re on the lookout for a passionate Customer Service Representative to join our team and become the friendly voice and problem-solver our customers rely on every day. In this role, you'll report directly to our National Customer Service Manager and play a key part in delivering outstanding service, building strong customer relationships, and making every interaction count.
Key Responsibilities
- Answer all incoming customer calls promptly and professionally.
- Build strong relationships with customers, showcasing how our products can add value.
- Conduct follow-up calls with potential customers to nurture interest in our offerings.
- Enter customer information and details into Salesforce database, creating leads for sales follow-up.
- Maintain lead records in Salesforce, including scheduling follow-up activities and allocating to Sales team members.
- Collaborate with team members to enhance the overall customer experience.
- Handling enquiries related to scheduling and appointment management.

What we’re looking for
- Previous experience in customer service or sales support roles preferred.
- Excellent verbal and written communication skills.
- Proficiency in CRM software (Salesforce experience is a plus).
- Ability to work independently and collaboratively with remotes teams.
- High attention to detail and accuracy.
- Proactive and self-motivated attitude.

Why You’ll Love Working With Us
- Begin your new role without delay.
- Enjoy a thorough 2-week onboarding program with ongoing coaching and support.
- Be rewarded with a salary that reflects your skills and contribution.
- Gain access to a wide range of discounts and offers through our Flare Benefits package.
- Develop your skills with ongoing learning opportunities via our Learning Management System (LMS).
- Access free and confidential counselling through our Employee Assistance Program (EAP).
- Look the part with a professional uniform supplied.
- Hassle-free staff parking available.
- Work in a supportive, inclusive, and collaborative team environment.

About Mainmark
Mainmark is an internationally recognised leader in ground engineering and asset preservation, offering some of the most innovative and advanced solutions to address site-specific challenges, such as sunken foundations, in the residential, industrial, commercial, civil, and mining sectors.
At Mainmark, we pride ourselves on fostering a culture of excellence. We're not simply seeking employees; we're looking for dedicated team players who take ownership of their work and strive for excellence in everything they do.
Joining Mainmark means embracing a collaborative environment where every day presents new challenges. Together, as a team, we tackle these challenges head-on, working towards innovative solutions that consistently deliver excellence.

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