Workplace Manager 395b

4 days ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Region**: VIC- Melbourne CBD
- **Champion customer centricity and great workplace experiences for colleagues**:

- **Be an ambassador of the NAB brand, living our values, every day**:

- **Elevate your service experience by leading and mentoring a high-performing team in a corporate workplace environment.**

As our** Workplace Manager**, you’ll be at the forefront of shaping experiences that inspire connection, collaboration, and productivity. Reporting to the Head of Workplace, you’ll lead a team of professionals dedicated to delivering seamless, high-quality service and fostering a culture of enablement and inclusion. This role combines strategic oversight with hand-on leadership, ensuring a workplace experience that reflects NAB’s commitment to customer centricity and service excellence.

**What You’ll do**
- Oversee a diverse portfolio of workplace services, including:

- Executive and Board Services
- Concierge Services and front-of house services
- Events and Hospitality Management
- Visitor and Access Management
- On-site Support Services
- Catering, Kitchen and Utility Services
- Carparking, End of Trip Facilities and Mail Services
- Collaborate with building management and service providers to deliver best-in-class services aligned with NAB’s goals for quality, speed, and customer centricity.
- Shape and execute workplace strategies that anticipate and exceed the needs of colleagues, driving improvements in service delivery and experience.
- Build trusted partnerships with senior leaders, fostering alignment between workplace services and organisational priorities.
- Inspire, coach, and develop a high-performing team of Workplace Leads, Consultants, and Advisors to deliver seamless service.
- Identify opportunities to enhance workplace services, ensuring they evolve to reflect our ambitions, goals and commitments.

**What you'll bring**
- A passion for creating colleague and customer experiences.
- Leadership in corporate workplace, hospitality, property, or customer service environments.
- Strong relationship management skills and the ability to collaborate with stakeholders.
- A proactive mindset, can-do attitude, and the ability to manage multiple priorities while ensuring exceptional service delivery.
- A commitment to embedding our values in everything we do.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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