Manager, Technology Account Management

3 days ago

St Leonards, Australia MasterCard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Technology Account Management

Overview

As a Manager, Technology Account Management for Open Banking, you will be responsible for pre-sales solution consulting, implementation guidance, and ongoing technical management for client engagements.

In this role, you will collaborate with the Sales and Business Development teams to discover technical needs and communicate appropriate API services to meet these requirements.

You will also serve in a consultative fashion throughout the customer analysis, validation testing, and onboarding processes to ensure successful customer outcomes. Additionally, you will be responsible for client engagements requiring ongoing technical account management.

Role
- Provide pre-sales assistance for prospective partners and customers, including installations, troubleshooting and training of our API Services.
- Lead technical discussions to remove technical roadblocks and define API solutions
- Act as an interface between our Sales/Business Development teams and internal customer support and development teams to resolve implementation issues.
- Develop and perform product demonstrations and technical presentations.
- Work with our API product teams to outline customer requirements and ensure appropriate documentation.
- Work closely with clients to understand their expectations and ensure the team is exceeding expectations.

All About You
- Prior experience in a sales engineering, implementation consultant, onboarding specialist or any combination of roles in which you worked with customers on installations, troubleshooting and training of API or similar technical services.
- Strong written and verbal communication skills, including the ability to communicate professionally in a highly technical environment.

COVID-19 Considerations

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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