IT Desktop Technician

4 weeks ago

Adelaide, Australia Hudson AU Full time

Job Title: IT Desktop Technician

Location: Multiple campuses in Adelaide / Remote as agreed

Contract Type: Temporary / Fixed-term

Anticipated Contract Duration: Oct/Nov 2025 until June 2026 (potential for contract extension)

Hourly Rate: $65 p/h + Super

About the Role

We are seeking an experienced IT Desktop Technician to provide technical support across multiple campuses and remote locations. This role will focus on end‑user computing, supporting staff and students with desktops, laptops, AV equipment, telephony, and peripherals. The successful candidate will work on‑site on a rostered basis to ensure presence and support services are available to the broader community.

Key Responsibilities

- Provide Level 2 technical support to staff, executives, and students on desktops, laptops, AV equipment, telephony, and peripherals.

- Escalate complex issues to Level 3 support as required.

- Offer guidance and advice for resolving hardware, software, and device issues.

- Update users regularly on incident progress via ticketing systems and escalated when necessary.

- Maintain high standards of customer service and professionalism.

- Deliver operational support and maintenance for end‑user devices and AV systems.

- Provide training and support for AV conferencing facilities.

- Identify recurring issues and implement permanent solutions.

- Offer face‑to‑face support for VIP events, presentations, and conferencing.

- Contribute to continuous improvement initiatives in services, processes, and systems.

Key Qualifications & Experience

- Relevant IT qualification or equivalent experience.

- Proven experience in troubleshooting a wide range of desktop, laptop, peripheral, and mobile device issues.

- Experience with Level 2 end‑user support in a multi‑site environment.

- Familiarity with ticketing systems (e.g., ServiceNow) and standard IT support processes.

Desirable Skills & Experience

- Certifications in Microsoft, Apple, or related IT platforms.

- Experience in higher education or large organizational environments.

- Knowledge of software packaging and deployment.

- Strong teamwork skills and ability to work under pressure.

- Commitment to ongoing professional development.

Special Conditions

- Standard 8‑hour day / 40‑hour week.

- Minimum 5 days per week on‑site, with participation in a rotating campus roster.

- Temporary contractor to provide own laptop/device.

- Mandatory organisational shutdown periods may apply (dates communicated in advance).

- Timesheets must be submitted weekly.

How to Apply

Please submit your CV and a cover note detailing your experience and hourly rate. Applications will be reviewed as received. Candidates exceeding the maximum hourly rate should provide a justification statement.

Diversity, Equity & Inclusion at Hudson: Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.

Casual Loading: Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.

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