IT Support Technician

1 week ago

Adelaide CBD, Australia Foxys Computing Services Full time

We are looking for an experienced Mac Technician to work with IT support for one of our clients in central Adelaide, SA (more details on the client will be provided upon contact). This person will work with end-user support, mainly for Mac equipment.

**Duties and responsibilities include**:

- Analyze and perform repairs related to **Mac** systems, operating issues, and their peripherals.
- Install, configure, and fix **macOS** and interact with users and guide them on queries and issues related to hardware and software
- Diagnose, troubleshoot, and fix **Mac OS X**, Windows Solutions on OS X, **MacBook**, **MacBook Air**, **MacBook Pro**, **Powerbook**, **iBook**, **Power Mac**, **iMac**, **Mac Mini**, **Mac Pro**, iPod, iPhone, iPad, and peripherals, such as scanners and local and network printers.
- Partner with IT help desk and network infrastructure teams, install, upgrade, and maintain equipment and the infrastructure required for them.
- Perform diagnostic tests to evaluate and isolate system problems and suggest suitable solutions.
- Assess system configuration and software so that hardware resources can be used effectively.
- Monitor, trace, and document problems in a bid to resolve them promptly
- They should carry out data backups of Apple equipment, besides computers with other operating systems, such as Windows and Linux, and servers of their organization.
- Establish accounts and profiles of new users and handle their password issues
- Log all activities within an organization through a ticket tracking system and document incidents carefully and accurately
- Oversee usage of systems so that they comply with their organization’s policies and procedures

**Requirements**:

- Previous experience working with IT/Desktop/Laptop Support, preferably supporting end-users in a ticketing environment.
- Experience in working with Apple’s Remote Support technology, Apple Remote Desktop, **Mac OS**, MS Office software for **Mac** and **Mac** imaging solutions
- Ability to identify, analyze, troubleshoot, and repair technical issues.
- Availability to work from **Monday to Friday**, during business hours.
- Availability to work as an **Independent Contractor.**:

- We **do not **offer Visa sponsorship, therefore you must be legally allowed to work in Australia.

**Job Type**: Subcontract

**Salary**: $3,388.33 - $4,400.00 per month

Schedule:

- 8 hour shift

Application Question(s):
Work Authorisation:

- Australia (required)

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