Rostering Coordinator

1 week ago

Frenchs Forest, Australia JBC Northern Beaches Full time

**Coordinator (Rostering and Scheduling) Office Based**

Full time position (38hrs) across 5 days per week
Just Better Care Coordinator play a key role in coordinating and scheduling the care and support services for our clients. You will be the point of contact for Community Support Professionals and Customers ensuring our clients receive the right care at the right time.
Join a friendly, professional business that provides you with the training and support to develop your career.
Coordinators are office based staff who perform an important role in ensuring services are delivered to customers. Coordinators are responsible for coordinating the delivery of through scheduling a team of Community Support Professionals.

**The role**:

- Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations
- Preparing and transmitting schedules for customer service to Community Support Professionals
- Arranging replacement staff to cover planned and unplanned absences and shift changes
- Providing coaching, supervision, support and direction to Community Support Professionals to ensure quality of service is provided to people they support
- Monitoring the implementation of individualised plans for customers
- Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner
- Maintaining and updating data in client management system
- Meeting the specified standards for the delivery of quality in home care and support services

**What you will need**:

- Demonstrated high level verbal and written communication skills
- High level computer skills including AlayaCare and Microsoft Suite
- Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem solving skills.
- Experience in rostering and scheduling
- Ability to work calmly in a fast paced environment
- Current NDIS Worker Check
- Ability to work as part of a team
- Previous experience in the community care and health/aged care sector

Join a friendly, professional business that provides you with training and support to develop your career. We offer a range of benefits including varied work, training, online learning, free employee assistance program, staff recognition programs and more.

Possible starts now

**Next steps**:
Enquired contact Bettina Esposito, Manager Clinical and Service Operations P: 02 9934 9926

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